CFPB · Single-product concentration
Franklin American Mortgage Co.
233 CFPB complaints · 97.9% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Franklin American Mortgage Co.: 97.9% of 233 CFPB complaints sit in "Mortgage". Timely 96.6% · relief 10.3%. Allegations, not findings.
- Single-product concentration
- +244.4% filings 2012 to 2018
CFPB relief outcome brief
CCDB company franklin-american-mortgage-co
10.3% relief · 96.6% timely · 233 filings · Mortgage
Same-product relief peers
Nearest relief peer: Banco Popular De Puerto Rico (10.6% relief)
Franklin American Mortgage Co. closes 10.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 233 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin American Mortgage Co. complaint mix by product
- Mortgage 228 97.9% – 11% relief
- Debt collection 2 0.9% – 0% relief
- Credit reporting, 2 0.9% – 0% relief
- Credit reporting 1 0.4% – 0% relief
How Franklin American Mortgage Co.'s 233 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 228 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit reporting | 1 |
Nationwide filing states for Franklin American Mortgage Co.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 9.4% of this company's filings
Franklin American Mortgage Co. rising annual filings
Annual filing volume from the CFPB public database
- 2018
- 31
- +244.4% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 22 |
| PA | 21 |
| CA | 20 |
| GA | 13 |
| FL | 12 |
| TN | 9 |
| VA | 9 |
| IL | 8 |
| WI | 8 |
| AL | 8 |
| OH | 7 |
| LA | 7 |
| NE | 6 |
| NC | 6 |
| SD | 5 |
| IN | 5 |
| CT | 5 |
| OR | 5 |
| MS | 5 |
| KY | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 128 |
| Trouble during payment process | 44 |
| Loan modification,collection,foreclosure | 20 |
| Struggling to pay mortgage | 8 |
| Settlement process and costs | 7 |
| Application, originator, mortgage broker | 7 |
| Credit decision / Underwriting | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Incorrect information on your report | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Closing on a mortgage | 2 |
| Incorrect information on credit report | 1 |
| Attempts to collect debt not owed | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 9 | 77.8% |
| 2013 | 17 | 100% |
| 2014 | 30 | 100% |
| 2015 | 40 | 95% |
| 2016 | 54 | 94.4% |
| 2017 | 52 | 100% |
| 2018 | 31 | 96.8% |
Source: CFPB Consumer Complaint Database
Franklin American Mortgage Co. filings cluster in one product
Franklin American Mortgage Co.'s 233 logged complaints reach a nationwide footprint - 40 states have at least one filing. Only 37.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2018-08-10.
Franklin American Mortgage Co. answers 96.6% of complaints inside the CFPB's tracked window and closes 88% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin American Mortgage Co..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Franklin American Mortgage Co.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 233.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Franklin American Mortgage Co. (96.6% timely; 10.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration