Franklin American Mortgage Co.
233 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin American Mortgage Co. complaint mix by product
- Mortgage 228 97.9% – 11% relief
- Debt collection 2 0.9% – 0% relief
- Credit reporting, 2 0.9% – 0% relief
- Credit reporting 1 0.4% – 0% relief
How Franklin American Mortgage Co.'s 233 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 228 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 22 |
| PA | 21 |
| CA | 20 |
| GA | 13 |
| FL | 12 |
| TN | 9 |
| VA | 9 |
| IL | 8 |
| WI | 8 |
| AL | 8 |
| OH | 7 |
| LA | 7 |
| NE | 6 |
| NC | 6 |
| SD | 5 |
| IN | 5 |
| CT | 5 |
| OR | 5 |
| MS | 5 |
| KY | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 128 |
| Trouble during payment process | 44 |
| Loan modification,collection,foreclosure | 20 |
| Struggling to pay mortgage | 8 |
| Settlement process and costs | 7 |
| Application, originator, mortgage broker | 7 |
| Credit decision / Underwriting | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Incorrect information on your report | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Closing on a mortgage | 2 |
| Incorrect information on credit report | 1 |
| Attempts to collect debt not owed | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 9 | 77.8% |
| 2013 | 17 | 100% |
| 2014 | 30 | 100% |
| 2015 | 40 | 95% |
| 2016 | 54 | 94.4% |
| 2017 | 52 | 100% |
| 2018 | 31 | 96.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Franklin American Mortgage Co.
Franklin American Mortgage Co.'s 233 logged complaints reach a nationwide footprint - 40 states have at least one filing on record. Only 37.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2018-08-10.
Franklin American Mortgage Co. answers 96.6% of complaints inside the CFPB's tracked window and closes 88% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin American Mortgage Co..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Franklin American Mortgage Co. have?
233, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Franklin American Mortgage Co. respond to complaints on time?
96.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Franklin American Mortgage Co.?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.