2026 data Public-data reference Official source

Franklin Collection Service, Inc.

1.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.7K
Total Complaints
99.9%
Timely Response
0%
Disputed
0.1%
Relief Provided
44
States Active
2013
Since

Data updated June 2026

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.1%
Industry median

Share closed with monetary or non-monetary relief.

Franklin Collection Service, Inc. complaint mix by product

Total complaints: 1.7K

Franklin Collection Service, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 1,465 complaints (86.7%), resolution 0.1% Debt collection 86.7% Credit reporting,: 185 complaints (10.9%), resolution 0.0% Credit reporting, 10.9% Credit reporting: 31 complaints (1.8%), resolution 0.0% Credit reporting: 7 complaints (0.4%), resolution 0.0% Payday loan,: 1 complaints (0.1%), resolution 0.0% Checking or: 1 complaints (0.1%), resolution 0.0%
  • Debt collection 1K 86.7% – 0% relief
  • Credit reporting, 185 10.9% – 0% relief
  • Credit reporting 31 1.8% – 0% relief
  • Credit reporting 7 0.4% – 0% relief
  • Payday loan, 1 0.1% – 0% relief
  • Checking or 1 0.1% – 0% relief

How Franklin Collection Service, Inc.'s 1.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 1.5K
Credit reporting, credit repair services, or other personal consumer reports 185
Credit reporting or other personal consumer reports 31
Credit reporting 7
Payday loan, title loan, personal loan, or advance loan 1
Checking or savings account 1

Top States

State Complaints
AL 277
TX 206
CA 161
MS 157
FL 138
GA 134
LA 83
TN 59
IL 50
MI 49
NC 42
OH 42
SC 29
PA 22
MO 19
NJ 19
OK 18
AR 16
NY 15
NV 15

Top Issues

Issue Complaints
Attempts to collect debt not owed 628
Written notification about debt 272
Cont'd attempts collect debt not owed 189
Incorrect information on your report 131
False statements or representation 111
Communication tactics 86
Took or threatened to take negative or legal action 82
Disclosure verification of debt 63
Problem with a credit reporting company's investigation into an existing problem 48
Improper use of your report 25
Threatened to contact someone or share information improperly 14
Taking/threatening an illegal action 10
Improper contact or sharing of info 8
Problem with a company's investigation into an existing problem 7
Incorrect information on credit report 6
Credit monitoring or identity theft protection services 4
Electronic communications 2
Problem with customer service 1
Credit reporting company's investigation 1
Identity theft protection or other monitoring services 1

Yearly Trend

Year Complaints Timely
2013 27 100%
2014 84 100%
2015 66 100%
2016 109 100%
2017 141 100%
2018 158 100%
2019 151 100%
2020 217 100%
2021 281 100%
2022 177 100%
2023 108 100%
2024 45 97.8%
2025 75 98.7%
2026 51 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Franklin Collection Service, Inc.

Franklin Collection Service, Inc.'s 1,690 logged complaints reach a nationwide footprint - 44 states have at least one filing on record. 46.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-16.

Franklin Collection Service, Inc. answers 99.9% of complaints inside the CFPB's tracked window and closes 99.7% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin Collection Service, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Franklin Collection Service, Inc. have?

1,690, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Franklin Collection Service, Inc. respond to complaints on time?

99.9% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Franklin Collection Service, Inc.?

"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.