CFPB · Faster timely-response band
Franklin Collection Service, Inc.
1.7K CFPB complaints · 99.9% timely (fast band) · top issue Attempts to collect debt not owed.
Franklin Collection Service, Inc. answers 99.9% on time (upper third) across 1.7K filings. Relief 0.1% · top product Debt collection. Allegations, not findings.
- Volume rank #252 of 342
- Faster timely-response band
- +88.9% filings 2013 to 2026
CFPB relief outcome brief
CCDB company franklin-collection-service-inc
0.1% relief · 99.9% timely · 1.7K filings · Debt collection
Same-product relief peers
Nearest relief peer: Fair Collections & Outsourcing, Inc. (0.1% relief)
Franklin Collection Service, Inc. closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Franklin Collection Service, Inc.'s 1.7K filings include narrative text
46.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin Collection Service, Inc. complaint mix by product
- Debt collection 1K 86.7% – 0% relief
- Credit reporting, 185 10.9% – 0% relief
- Credit reporting 31 1.8% – 0% relief
- Credit reporting 7 0.4% – 0% relief
- Payday loan, 1 0.1% – 0% relief
- Checking or 1 0.1% – 0% relief
Lighter-volume mix: how Franklin Collection Service, Inc.'s 1.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.5K |
| Credit reporting, credit repair services, or other personal consumer reports | 185 |
| Credit reporting or other personal consumer reports | 31 |
| Credit reporting | 7 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Checking or savings account | 1 |
Nationwide filing states for Franklin Collection Service, Inc.
Top states by attributed volume, lighter-filing company
- Leading state
- AL
- 16.4% of this company's filings
Franklin Collection Service, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 51
- +88.9% vs 2013
Top States
| State | Complaints |
|---|---|
| AL | 277 |
| TX | 206 |
| CA | 161 |
| MS | 157 |
| FL | 138 |
| GA | 134 |
| LA | 83 |
| TN | 59 |
| IL | 50 |
| MI | 49 |
| NC | 42 |
| OH | 42 |
| SC | 29 |
| PA | 22 |
| MO | 19 |
| NJ | 19 |
| OK | 18 |
| AR | 16 |
| NY | 15 |
| NV | 15 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 628 |
| Written notification about debt | 272 |
| Cont'd attempts collect debt not owed | 189 |
| Incorrect information on your report | 131 |
| False statements or representation | 111 |
| Communication tactics | 86 |
| Took or threatened to take negative or legal action | 82 |
| Disclosure verification of debt | 63 |
| Problem with a credit reporting company's investigation into an existing problem | 48 |
| Improper use of your report | 25 |
| Threatened to contact someone or share information improperly | 14 |
| Taking/threatening an illegal action | 10 |
| Improper contact or sharing of info | 8 |
| Problem with a company's investigation into an existing problem | 7 |
| Incorrect information on credit report | 6 |
| Credit monitoring or identity theft protection services | 4 |
| Electronic communications | 2 |
| Problem with customer service | 1 |
| Credit reporting company's investigation | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 27 | 100% |
| 2014 | 84 | 100% |
| 2015 | 66 | 100% |
| 2016 | 109 | 100% |
| 2017 | 141 | 100% |
| 2018 | 158 | 100% |
| 2019 | 151 | 100% |
| 2020 | 217 | 100% |
| 2021 | 281 | 100% |
| 2022 | 177 | 100% |
| 2023 | 108 | 100% |
| 2024 | 45 | 97.8% |
| 2025 | 75 | 98.7% |
| 2026 | 51 | 100% |
Source: CFPB Consumer Complaint Database
Franklin Collection Service, Inc. in the faster-timely third
Franklin Collection Service, Inc.'s 1,690 logged complaints reach a nationwide footprint - 44 states have at least one filing. 46.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-16. Timely response 99.9% sits in the upper third of the corpus.
Franklin Collection Service, Inc. answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.1% with relief; 99.7% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin Collection Service, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Franklin Collection Service, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Franklin Collection Service, Inc. (#252 of 342; 99.9% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band