CFPB · Narrative-heavy record
Franklin Financial Corporation
31 CFPB complaints · 61.3% with narratives · top issue Incorrect information on your report.
Franklin Financial Corporation: 61.3% of 31 filings include consumer narratives. Timely 67.7% · relief 0% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2015 to 2026
CFPB relief outcome brief
CCDB company franklin-financial-corporation
0% relief · 67.7% timely · 31 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fidelity National Information Services, Inc. (FNIS) (0% relief)
Franklin Financial Corporation closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Franklin Financial Corporation's 31 filings include narrative text
61.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin Financial Corporation complaint mix by product
- Credit reporting 11 35.5% – 0% relief
- Debt collection 8 25.8% – 0% relief
- Vehicle loan 5 16.1% – 0% relief
- Credit reporting, 4 12.9% – 0% relief
- Payday loan, 1 3.2% – 0% relief
- Consumer Loan 1 3.2% – 0% relief
- Money transfer, 1 3.2% – 0% relief
How Franklin Financial Corporation's 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 11 |
| Debt collection | 8 |
| Vehicle loan or lease | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
| Money transfer, virtual currency, or money service | 1 |
Concentrated filing states for Franklin Financial Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- WI
- 58.1% of this company's filings
Franklin Financial Corporation complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2015
Top States
| State | Complaints |
|---|---|
| WI | 18 |
| TX | 3 |
| AL | 2 |
| TN | 2 |
| MS | 2 |
| IL | 1 |
| FL | 1 |
| CO | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 11 |
| Improper use of your report | 4 |
| Attempts to collect debt not owed | 4 |
| Written notification about debt | 3 |
| Managing the loan or lease | 2 |
| Problem with the payoff process at the end of the loan | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Communication tactics | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Fraud or scam | 1 |
| Struggling to pay your loan | 1 |
| Getting a loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 0% |
| 2017 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 3 | 100% |
| 2021 | 4 | 100% |
| 2022 | 4 | 75% |
| 2023 | 2 | 50% |
| 2024 | 5 | 80% |
| 2025 | 7 | 14.3% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Franklin Financial Corporation's narrative-rich complaint ledger
Franklin Financial Corporation's 31 logged complaints stay concentrated: only 9 states show a filing. 61.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-03-24.
Franklin Financial Corporation answers 67.7% of complaints inside the CFPB's tracked window and closes 83.9% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Franklin Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 31.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 67.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Franklin Financial Corporation (67.7% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record