CFPB · Single-product concentration
Franklin Mortgage Solutions, LLC
11 CFPB complaints · 100% in "Mortgage" · top issue Struggling to pay mortgage.
Franklin Mortgage Solutions, LLC: 100% of 11 CFPB complaints sit in "Mortgage". Timely 63.6% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2022
CFPB relief outcome brief
CCDB company franklin-mortgage-solutions-llc
0% relief · 63.6% timely · 11 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Franklin Mortgage Solutions, LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 11 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin Mortgage Solutions, LLC complaint mix by product
- Mortgage 11 100.0% – 0% relief
How Franklin Mortgage Solutions, LLC's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
Where Franklin Mortgage Solutions, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 36.4% of this company's filings
Franklin Mortgage Solutions, LLC complaints by year
Annual filing volume from the CFPB public database
- 2022
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| OH | 2 |
| KY | 1 |
| IL | 1 |
| AL | 1 |
| TX | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 4 |
| Loan servicing, payments, escrow account | 2 |
| Credit decision / Underwriting | 2 |
| Closing on a mortgage | 2 |
| Application, originator, mortgage broker | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 0% |
| 2013 | 3 | 33.3% |
| 2015 | 1 | 0% |
| 2020 | 1 | 100% |
| 2021 | 4 | 100% |
| 2022 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Franklin Mortgage Solutions, LLC filings cluster in one product
Franklin Mortgage Solutions, LLC's 11 logged complaints stay concentrated: only 7 states show a filing. Only 36.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2022-05-18.
Franklin Mortgage Solutions, LLC answers 63.6% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin Mortgage Solutions, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Franklin Mortgage Solutions, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 63.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Franklin Mortgage Solutions, LLC (63.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration