Franklin Credit Management Corporation
271 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin Credit Management Corporation complaint mix by product
- Mortgage 229 84.5% – 0% relief
- Debt collection 32 11.8% – 0% relief
- Credit reporting, 5 1.8% – 0% relief
- Credit reporting 2 0.7% – 0% relief
- Credit reporting 2 0.7% – 0% relief
- Payday loan, 1 0.4% – 0% relief
How Franklin Credit Management Corporation's 271 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 229 |
| Debt collection | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit reporting or other personal consumer reports | 2 |
| Credit reporting | 2 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 89 |
| TX | 19 |
| GA | 18 |
| PR | 15 |
| FL | 14 |
| NY | 13 |
| MI | 10 |
| MN | 9 |
| NC | 9 |
| NJ | 8 |
| CT | 7 |
| PA | 7 |
| MD | 6 |
| WA | 5 |
| OH | 4 |
| TN | 4 |
| VA | 4 |
| KY | 3 |
| MO | 3 |
| IL | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 73 |
| Struggling to pay mortgage | 70 |
| Trouble during payment process | 32 |
| Loan servicing, payments, escrow account | 29 |
| Cont'd attempts collect debt not owed | 9 |
| Settlement process and costs | 9 |
| Took or threatened to take negative or legal action | 8 |
| Attempts to collect debt not owed | 6 |
| Incorrect information on your report | 6 |
| Other | 5 |
| Credit decision / Underwriting | 5 |
| False statements or representation | 3 |
| Disclosure verification of debt | 3 |
| Application, originator, mortgage broker | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Written notification about debt | 2 |
| Incorrect information on credit report | 2 |
| Getting the loan | 1 |
| Communication tactics | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 20 | 85% |
| 2013 | 24 | 87.5% |
| 2014 | 23 | 100% |
| 2015 | 31 | 100% |
| 2016 | 34 | 100% |
| 2017 | 26 | 100% |
| 2018 | 17 | 100% |
| 2019 | 17 | 100% |
| 2020 | 11 | 100% |
| 2021 | 15 | 100% |
| 2022 | 9 | 100% |
| 2023 | 18 | 100% |
| 2024 | 11 | 100% |
| 2025 | 9 | 88.9% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Franklin Credit Management Corporation
Franklin Credit Management Corporation's 271 logged complaints stay concentrated: only 34 states show a filing on record. Only 31.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-10.
Franklin Credit Management Corporation answers 97.4% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin Credit Management Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Franklin Credit Management Corporation have?
271, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Franklin Credit Management Corporation respond to complaints on time?
97.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Franklin Credit Management Corporation?
"Loan modification,collection,foreclosure", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.