CFPB · Single-product concentration
Franklin Credit Management Corporation
271 CFPB complaints · 84.5% in "Mortgage" · top issue Loan modification,collection,foreclosure.
Franklin Credit Management Corporation: 84.5% of 271 CFPB complaints sit in "Mortgage". Timely 97.4% · relief 0%. Allegations, not findings.
- Single-product concentration
- -70% filings 2012 to 2026
CFPB relief outcome brief
CCDB company franklin-credit-management-corporation
0% relief · 97.4% timely · 271 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Franklin Credit Management Corporation closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 271 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Franklin Credit Management Corporation complaint mix by product
- Mortgage 229 84.5% – 0% relief
- Debt collection 32 11.8% – 0% relief
- Credit reporting, 5 1.8% – 0% relief
- Credit reporting 2 0.7% – 0% relief
- Credit reporting 2 0.7% – 0% relief
- Payday loan, 1 0.4% – 0% relief
How Franklin Credit Management Corporation's 271 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 229 |
| Debt collection | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit reporting or other personal consumer reports | 2 |
| Credit reporting | 2 |
| Payday loan, title loan, or personal loan | 1 |
Where Franklin Credit Management Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 32.8% of this company's filings
Franklin Credit Management Corporation falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- -70% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 89 |
| TX | 19 |
| GA | 18 |
| PR | 15 |
| FL | 14 |
| NY | 13 |
| MI | 10 |
| MN | 9 |
| NC | 9 |
| NJ | 8 |
| CT | 7 |
| PA | 7 |
| MD | 6 |
| WA | 5 |
| OH | 4 |
| TN | 4 |
| VA | 4 |
| KY | 3 |
| MO | 3 |
| IL | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 73 |
| Struggling to pay mortgage | 70 |
| Trouble during payment process | 32 |
| Loan servicing, payments, escrow account | 29 |
| Cont'd attempts collect debt not owed | 9 |
| Settlement process and costs | 9 |
| Took or threatened to take negative or legal action | 8 |
| Attempts to collect debt not owed | 6 |
| Incorrect information on your report | 6 |
| Other | 5 |
| Credit decision / Underwriting | 5 |
| False statements or representation | 3 |
| Disclosure verification of debt | 3 |
| Application, originator, mortgage broker | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Written notification about debt | 2 |
| Incorrect information on credit report | 2 |
| Getting the loan | 1 |
| Communication tactics | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 20 | 85% |
| 2013 | 24 | 87.5% |
| 2014 | 23 | 100% |
| 2015 | 31 | 100% |
| 2016 | 34 | 100% |
| 2017 | 26 | 100% |
| 2018 | 17 | 100% |
| 2019 | 17 | 100% |
| 2020 | 11 | 100% |
| 2021 | 15 | 100% |
| 2022 | 9 | 100% |
| 2023 | 18 | 100% |
| 2024 | 11 | 100% |
| 2025 | 9 | 88.9% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Franklin Credit Management Corporation filings cluster in one product
Franklin Credit Management Corporation's 271 logged complaints stay concentrated: only 34 states show a filing. Only 31.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-10.
Franklin Credit Management Corporation answers 97.4% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Franklin Credit Management Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Franklin Credit Management Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 271.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Franklin Credit Management Corporation (97.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration