CFPB · Single-product concentration
Toll Brothers Inc
52 CFPB complaints · 92.3% in "Mortgage" · top issue Closing on a mortgage.
Toll Brothers Inc: 92.3% of 52 CFPB complaints sit in "Mortgage". Timely 100% · relief 1.9%. Allegations, not findings.
- Single-product concentration
- +100% filings 2013 to 2026
CFPB relief outcome brief
CCDB company toll-brothers-inc
1.9% relief · 100% timely · 52 filings · Mortgage
Same-product relief peers
Nearest relief peer: United Shore Financial Services, LLC (1.9% relief)
Toll Brothers Inc closes 1.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Toll Brothers Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (9/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
9 / 100 percentile-benchmarked
1.9% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.1% of complaints closed with an explanation to the consumer
Most of Toll Brothers Inc's 52 filings include narrative text
46.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Toll Brothers Inc complaint mix by product
- Mortgage 48 92.3% – 2% relief
- Credit reporting, 2 3.8% – 0% relief
- Debt collection 1 1.9% – 0% relief
- Credit reporting 1 1.9% – 0% relief
How Toll Brothers Inc's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 48 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
| Credit reporting or other personal consumer reports | 1 |
Where Toll Brothers Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 13.5% of this company's filings
Toll Brothers Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 7 |
| VA | 7 |
| FL | 6 |
| PA | 5 |
| CA | 5 |
| NV | 3 |
| NJ | 3 |
| IL | 3 |
| NC | 2 |
| MD | 2 |
| ID | 2 |
| WA | 1 |
| NY | 1 |
| AZ | 1 |
| DC | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 16 |
| Applying for a mortgage or refinancing an existing mortgage | 11 |
| Application, originator, mortgage broker | 10 |
| Credit decision / Underwriting | 4 |
| Settlement process and costs | 3 |
| Trouble during payment process | 2 |
| False statements or representation | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Loan servicing, payments, escrow account | 1 |
| Improper use of your report | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 6 | 100% |
| 2015 | 3 | 100% |
| 2016 | 4 | 100% |
| 2017 | 6 | 100% |
| 2018 | 1 | 100% |
| 2019 | 4 | 100% |
| 2020 | 3 | 100% |
| 2021 | 5 | 100% |
| 2022 | 3 | 100% |
| 2023 | 4 | 100% |
| 2024 | 8 | 100% |
| 2025 | 2 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Toll Brothers Inc filings cluster in one product
Toll Brothers Inc's 52 logged complaints stay concentrated: only 16 states show a filing. 46.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-04-07.
Toll Brothers Inc answers 100% of complaints inside the CFPB's tracked window and closes 98.1% with a written explanation. 1.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Toll Brothers Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Toll Brothers Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 52.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Toll Brothers Inc (100% timely; 1.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration