CFPB · Single-product concentration
TJC Mortgage, Inc.
16 CFPB complaints · 75% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
TJC Mortgage, Inc.: 75% of 16 CFPB complaints sit in "Mortgage". Timely 93.8% · relief 6.3%. Allegations, not findings.
- Single-product concentration
- +200% filings 2015 to 2025
CFPB relief outcome brief
CCDB company tjc-mortgage-inc
6.3% relief · 93.8% timely · 16 filings · Mortgage
Same-product relief peers
Nearest relief peer: American Pacific Mortgage (6.2% relief)
TJC Mortgage, Inc. closes 6.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
TJC Mortgage, Inc. scores strongest on timely response (89/100 percentile-benchmarked) and weakest on relief provided (29/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
29 / 100 percentile-benchmarked
6.3% of complaints closed with relief to the consumer
Timely response
89 / 100 percentile-benchmarked
93.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
93.8% of complaints closed with an explanation to the consumer
Most of TJC Mortgage, Inc.'s 16 filings include narrative text
81.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
TJC Mortgage, Inc. complaint mix by product
- Mortgage 12 75.0% – 8% relief
- Debt collection 3 18.8% – 0% relief
- Money transfer, 1 6.3% – 0% relief
How TJC Mortgage, Inc.'s 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 12 |
| Debt collection | 3 |
| Money transfer, virtual currency, or money service | 1 |
Where TJC Mortgage, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 37.5% of this company's filings
TJC Mortgage, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 3
- +200% vs 2015
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| GA | 3 |
| VA | 2 |
| TN | 2 |
| AZ | 1 |
| WA | 1 |
| AL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| Application, originator, mortgage broker | 3 |
| Closing on a mortgage | 2 |
| Written notification about debt | 1 |
| Trouble during payment process | 1 |
| False statements or representation | 1 |
| Other transaction problem | 1 |
| Attempts to collect debt not owed | 1 |
| Settlement process and costs | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 3 | 66.7% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2024 | 5 | 100% |
| 2025 | 3 | 100% |
Source: CFPB Consumer Complaint Database
TJC Mortgage, Inc. filings cluster in one product
TJC Mortgage, Inc.'s 16 logged complaints stay concentrated: only 7 states show a filing. 81.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2025-10-15.
TJC Mortgage, Inc. answers 93.8% of complaints inside the CFPB's tracked window and closes 93.8% with a written explanation. 6.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about TJC Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for TJC Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 16.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for TJC Mortgage, Inc. (93.8% timely; 6.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration