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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
American Credit - Credit Repair Centers 9
American Credit Acceptance, LLC 2.9K
American Credit Adjusters 17
American Credit Bureau, Inc. 83
American Credit Exchange, Inc 6
American Credit Financial 22
American Credit Resolution, Incorporated 28
American Credit Systems, Inc 6
American Cycle Finance, Inc. 21
American Debt Consolidation 6
American Debt Services, LLC 4
American Eagle Mortgage Co. Inc. (FL) 1
AMERICAN EAGLE MORTGAGE COMPANY 5
American Elite Recovery, LLC 11
American Enterprises International, Inc. 6
AMERICAN EQUITY MORTGAGE 26
American Express 3
American Express Account # XXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions,,AMERICAN EXPRESS COMPANY,HI,96707,,Consent provided,Web,2023-08-15,Closed with non-monetary relief,Yes,N/A,7406311 1
American Express breached fair debts collection acts and proceeded to harass me 1
American Express can not deny my right to credit once a finance charge is involved. This transaction is derived from the use of my social security card. I am aware that to complete the application 1
American Express chose to violate my rights by refusing to honor my claims. 1
American Express closed both disputes and determined that I am responsible for the charges without providing sufficient evidence or explanation other than XXXX XXXX XXXX XXXX Credit Card records. 1
AMERICAN EXPRESS COMPANY 42.9K
American Express continues to verify the information as accurate 1
American Express declined the dispute without a substantive investigation or a clear explanation of how timing rules were applied to an ongoing service. 1
American Express did not comply with Federal payment deferral mandates or its own policies. On XXXX XX/XX/XXXX 1
American Express has failed to properly credit my account. Please check the recorded phone records for the full American Express account number that XXXX XXXX provided as the account to which the payment was made. 1
American Express honor the documented Program terms and conditions as presented to me via letter dated XX/XX/2020 and rescind the negative past due reporting on XX/XX/2020 and refrain from any such further reporting during the course of my enrollment in the Program. 1
American Express increased my credit limit to {$27000.00}. 1
American Express is able to take in two times ( 2 ) the pay-in-full balance due under threat of reporting adverse credit history if only the payment due is made within one ( 1 ) week before the due date of the payment. Again the payment is technically due upon receipt and in my case was expected to be paid by the XX/XX/XXXX of the month 1
American Express is also in violation of section ( 5 ) ( A ) of the fair credit reporting act ( FCRA ) by not promptly removing all disputed unverified reportings American Express has also breeched their contract While under dispute 1
American Express is civilly liable for violating 15 USC 1642. -- -Pursuant to 15 USC 1637 ( c ) ( 8 ) 1
American Express is not complying with its legal obligations under federal consumer protection laws.,,AMERICAN EXPRESS COMPANY,TX,77459,,Consent provided,Web,2025-07-14,Closed with explanation,Yes,N/A,14650192 1
American Express is one of the worst among credit card companies for claiming payments are late 1
American Express may be violating its obligations under both the ECOA 1
American Express REFUSED to escalate my case . 1
American Express reported the account as a collection account on XX/XX/year> this reporting is innaccurate and misleading for the following reasons :. the account is a business account not a personal account. the payment was made as instructed automatically and on time. 1
American Express seems quite certain my credit report is giving this information. This leads me to believe that this reason is appearing on my report fraudulently. 1
American Express states they can not deny credit when the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning American Express National Bank is the Bureau of Consumer Financial Protection. 1
American Express still ignores me and calls on a daily basis 1
American Express was still reflecting that I had not paid the debt 1
American Express XXXX Serve made affirmative misrepresentations. 1
AMERICAN EXPRESS XXXX XXXX AMERICAN EXPRESS XXXX,,AMERICAN EXPRESS COMPANY,CA,92201,,Consent provided,Web,2025-09-24,Closed with non-monetary relief,Yes,N/A,16095485 1
AMERICAN FAMILY FUNDING GROUP Inc. 2
AMERICAN FEDERAL MORTGAGE CORPORATION 7
American Fidelity Mortgage Services, Inc. 2
American Finance House Lariba 3
American Finance LLC 37
American Financial Credit Services, Inc. 11
American Financial Lending, Inc. 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.