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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
( some 30 minutes later )? It turned out that unknown individual ( s ) have breached my XXXX XXXX XXXX credit card 1
( sometime in early XXXX XXXX the mortgage company lied stating that they had not cashed the check. XXXX XXXX confirmed that the check was cashed on XX/XX/XXXX. As a result of not applying the insurance proceeds to the loan 1
( SS and Pension ). Background check would have also shown XXXX active credit cards. 1
( such as XXXX 2
( telephone XXXX ) ; they did extend the scheduled payment to my next payday. I contacted XXXX back later that week 1
( that disbursement would be on XX/XX/XXXX. ) I was notified on XX/XX/XXXX that my PSLF loans had been forgiven. Which now meant that my consolidation would not combine my Fed loans and my FEEL loans 1
( the above company 's ) actions may violate my consumer rights to privacy under the Fair Credit Reporting Act ( FCRA ) 1
( the Bankruptcy Code ). BY THE COURT Dated : XX/XX/XXXX United States Bankruptcy Judge SEE THE BACK OF THIS ORDER FOR IMPORTANT INFORMATION. The Debt was discharged due to the creditor of XXXX XXXX bank filed to file a claim When you file XXXX XXXX bankruptcy 1
( the banks own letter to me with this case number ). Accordingly 1
( the Experian report of XX/XX/XXXX ) 1
( the final call lasting 2 hours ) 1
( THEN YOU HAVE NO RIGHT TO REPORT THE SAME INFORMATION AND OR UPDATE ANYTHING. ) you had an account with the Bank and the account will be reported on your credit history ( ALONG WITH FALSE INFORMATION ) with the credit reporting agencies for a period of seven ( 7 ) years. The account will be removed from your credit history around XX/XX/XXXX. Your request to have the account removed from your credit history with the credit reporting agencies is respectfully denied. ( BBVA COMPASS DO YOU WANT TO GO TO COURT OR DOSE BBVA COMPASS WANT TO SETTLE OUT OF COURT?,,BBVA FINANCIAL CORPORATION,CA,XXXXX,,Consent provided,Web,2019-02-07,Closed with explanation,Yes,N/A,3145162 1
( thereby apparently saving me {$2600.00} ). 1
( TRANSFER_OR_SOLD ) ; XXXX XXXX 1
( tried last night- no privacy 2
( Tuesday ) it will release. 1
( UDAAP ) in Collection of Consumer Debts 2
( unable to contact XXXX XXXX ) however I have my year end tax statements from them all the way through year end XXXX ). This is proof that the Assignment of Real Estate Mortgage 1
( USING A NAME OTHER THAN ORIGINAL DEBTOR invalidated debt.. and 15 USC 1692f ( 1 ) furnishing my Consumer Information without my consent. 3
( valid for XXXX hours from XX/XX/XXXX to XX/XX/XXXX ) showed {$1100.00} interest calculated. Neither interest calculation makes sense. Since XX/XX/XXXX 1
( vii ) 4
( we have their name ) .They added this money to our house payment and we have called them over and over again to tell them this still needs to be corrected as this is not our error 1
( which all save XXXX XXXX larger than USAA ) are top banks in the United States 1
( which came in handy ). The check I filled out to mail was dated XXXX XXXX ; however I decided to send {$40.00} instead and mailed the check on XXXX XXXX. Because I put XXXX '' as the year 1
( which I again told her I do not have ) and advised that if I could not provide a fax number then I would likely need to order a THIRD payoff quote 1
( which I have fulfilled ) the co-signer may be released. However 1
( which I will be resubmitting should you not immediately resolve this ). Thank you for your help immediately rectifying this as I am not liable for fraud. XXXX has XXXX XXXX XXXX. Please immediately remove all the charges/fees/etc. on my account and rectify the information reported to the credit bureaus. Thank you for your help rectifying this immediately.,Company believes it acted appropriately as authorized by contract or law,Avant Holding Company 1
( which is probably documented ) and that my account will remain closed. Ever since then ive tried to be consistent with the payments despite my medical circumstances 2
( which is what I was told by one of Capital ones representatives during one of my calls. ) Why then would one account credit my dispute and send me a check for overage and the others not follow the same rules? Especially when the first transaction ( the one where we received dispute approval and a refund ) took place 30 days previous to the others? The arguments of denial that was given us has no premise based on the fact that the previous dispute was awarded. The outcome of all disputes from the same Credit Card Company should have continuity based on the fact that they are all connected to the same program purchased. 1
( which they conveniently CLAIM not to have received ). Both were within the correct time frame. I was also never told of any 'time limits ' for my 're-submission ' ( after being told that the initial XXXX went unaccounted for ). Such a material piece of information should definitely have been conveyed. 1
( which they have yet to do ). I let them know the contact '' we would have would be through the credit bureaus 4
( which they were precluded ) they were guilty of the dual tracking '' infraction. Once again the CFR protections designed to prevent this from happening were violated at huge personal cost to me. After many more informational and document demands made by Citi were met by me on a timely and fully compliant basis 1
( who has not yet even responded to the XX/XX/2020 complaint ) 2
( who they posture as a real person ) 1
( whom I have not retained but only ask for legal advise ) if I had the right to all docs pertaining to my loan and proof the carrier was a legitimate company and had the right 1
( with lots of errors evident in it of course ) 1
( WORST PAYMENT STATUS -- ) 1
( XX/XX/20-XXXX-XXXX 2
( XX/XX/2018 ) an associate supervisor named XXXX 1
( XX/XX/XXXX ) 3
( XX/XX/XXXX ) and 1
( XX/XX/XXXX ) Reference # XXXX 1
( XX/XX/XXXX to XX/XX/XXXX ) 1
( XX/XX/year> ). 1
( XXXX 1
( XXXX ) -XXXX 1
( XXXX ) 5
( XXXX ) -XXXX 2
( XXXX ) 4. Account name : XXXX XXXX # XXXX 1
( XXXX ) _A copy of 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.