Arbor Residential Mortgage LLC
336 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Arbor Residential Mortgage LLC complaint mix by product
- Mortgage 315 93.8% – 0% relief
- Debt collection 13 3.9% – 0% relief
- Credit reporting, 6 1.8% – 0% relief
- Bank account 2 0.6% – 0% relief
How Arbor Residential Mortgage LLC's 336 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 315 |
| Debt collection | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Bank account or service | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 66 |
| FL | 28 |
| NJ | 23 |
| NY | 21 |
| TX | 19 |
| GA | 18 |
| MD | 14 |
| WA | 14 |
| MA | 11 |
| AZ | 10 |
| OR | 10 |
| IL | 10 |
| PA | 9 |
| CO | 8 |
| VA | 7 |
| OH | 6 |
| MI | 4 |
| NH | 4 |
| ID | 4 |
| SC | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 194 |
| Loan modification,collection,foreclosure | 82 |
| Other | 10 |
| Credit decision / Underwriting | 9 |
| Settlement process and costs | 8 |
| Application, originator, mortgage broker | 6 |
| Incorrect information on your report | 6 |
| Trouble during payment process | 4 |
| False statements or representation | 3 |
| Attempts to collect debt not owed | 3 |
| Communication tactics | 2 |
| Account opening, closing, or management | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Disclosure verification of debt | 2 |
| Struggling to pay mortgage | 1 |
| Written notification about debt | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 17 | 100% |
| 2013 | 30 | 100% |
| 2014 | 75 | 98.7% |
| 2015 | 117 | 95.7% |
| 2016 | 70 | 95.7% |
| 2017 | 13 | 84.6% |
| 2018 | 7 | 57.1% |
| 2019 | 2 | 0% |
| 2022 | 1 | 0% |
| 2025 | 1 | 100% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Arbor Residential Mortgage LLC
Arbor Residential Mortgage LLC's 336 logged complaints reach a nationwide footprint - 43 states have at least one filing on record. Only 30.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-05-21.
Arbor Residential Mortgage LLC answers 94% of complaints inside the CFPB's tracked window and closes 80.4% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Arbor Residential Mortgage LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Arbor Residential Mortgage LLC have?
336, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Arbor Residential Mortgage LLC respond to complaints on time?
94% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Arbor Residential Mortgage LLC?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.