CFPB · Single-product concentration
Arbor Residential Mortgage LLC
336 CFPB complaints · 93.8% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Arbor Residential Mortgage LLC: 93.8% of 336 CFPB complaints sit in "Mortgage". Timely 94% · relief 0.3%. Allegations, not findings.
- Single-product concentration
- -82.4% filings 2012 to 2026
CFPB relief outcome brief
CCDB company arbor-residential-mortgage-llc
0.3% relief · 94% timely · 336 filings · Mortgage
Same-product relief peers
Nearest relief peer: Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) (0.3% relief)
Arbor Residential Mortgage LLC closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 336 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Arbor Residential Mortgage LLC complaint mix by product
- Mortgage 315 93.8% – 0% relief
- Debt collection 13 3.9% – 0% relief
- Credit reporting, 6 1.8% – 0% relief
- Bank account 2 0.6% – 0% relief
How Arbor Residential Mortgage LLC's 336 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 315 |
| Debt collection | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Bank account or service | 2 |
Nationwide filing states for Arbor Residential Mortgage LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 19.6% of this company's filings
Arbor Residential Mortgage LLC falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- -82.4% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 66 |
| FL | 28 |
| NJ | 23 |
| NY | 21 |
| TX | 19 |
| GA | 18 |
| MD | 14 |
| WA | 14 |
| MA | 11 |
| AZ | 10 |
| OR | 10 |
| IL | 10 |
| PA | 9 |
| CO | 8 |
| VA | 7 |
| OH | 6 |
| MI | 4 |
| NH | 4 |
| ID | 4 |
| SC | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 194 |
| Loan modification,collection,foreclosure | 82 |
| Other | 10 |
| Credit decision / Underwriting | 9 |
| Settlement process and costs | 8 |
| Application, originator, mortgage broker | 6 |
| Incorrect information on your report | 6 |
| Trouble during payment process | 4 |
| False statements or representation | 3 |
| Attempts to collect debt not owed | 3 |
| Communication tactics | 2 |
| Account opening, closing, or management | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Disclosure verification of debt | 2 |
| Struggling to pay mortgage | 1 |
| Written notification about debt | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 17 | 100% |
| 2013 | 30 | 100% |
| 2014 | 75 | 98.7% |
| 2015 | 117 | 95.7% |
| 2016 | 70 | 95.7% |
| 2017 | 13 | 84.6% |
| 2018 | 7 | 57.1% |
| 2019 | 2 | 0% |
| 2022 | 1 | 0% |
| 2025 | 1 | 100% |
| 2026 | 3 | 0% |
Source: CFPB Consumer Complaint Database
Arbor Residential Mortgage LLC filings cluster in one product
Arbor Residential Mortgage LLC's 336 logged complaints reach a nationwide footprint - 43 states have at least one filing. Only 30.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-21.
Arbor Residential Mortgage LLC answers 94% of complaints inside the CFPB's tracked window and closes 80.4% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Arbor Residential Mortgage LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Arbor Residential Mortgage LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 336.
- Fidelity National Financial, Inc Δ 0 complaints · 0.9% relief 336complaints
- Driveway Finance Corporation Δ 1 complaints · 0.3% relief 337complaints
- Consumer Financial Services Solutions, Inc. Δ 1 complaints · 0.6% relief 335complaints
- Transform Credit Inc. Δ 1 complaints · 21.2% relief 335complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Arbor Residential Mortgage LLC (94% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration