Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

Sort by: Name Most Complaints Timely Response Most Recent
Company Complaints
a Friday. .I contacted XXXX XXXX XXXX the business relationship manager 1
a friend came up with a cost-effective solution for repairing the throttle body 1
a friend thankfully loaned me enough money to pay off the rest of the car. This morning 1
a front desk clerk named XXXX 1
a full 11 days after it was sent in. This is unacceptable. My payment was clearly not late. my P/N is XXXX the Supervisor was Rude 1
a full 13 months after they claim all payments I made were overdue? Why is it OK to start sending me statements NOW? I was told that they didn't send me statements before due to the Ch XXXX 1
a full 3 months after I placed the request. She stated she would look into the matter further and contact me accordingly. She has yet to call me back. When I called back the following week in XXXX 1
a full 322 % gain 1
a FULL 8 days after the mortgage was notarized by XXXX. And the signature on the notarized page clearly bears NO resemblance to the forged one on the loan. 1
a full accounting 1
a full accounting and remedy. 1
A full accounting of the alleged debt 1
a full decade later 1
a full description of the procedure used to verify the accuracy of the disputed information 2
a full documented validation of this debt is reasonable and supported by numerous laws since I believe I am a victim of fraud 1
a full explanation was provided 1
a full refund 1
a full refund of my down payment 1
a full reinvestigation 1
a full set of evidence against the 2-page lies of the merchant from the first rejection letter 1
a full six business days after proof of reception of our insurance 1
A full UDRP complaint proving bad faith domain use and fraud. 1
a full XXXX days before the charge of {$4.00} had occurred. At that time 1
a full year to receive the promotional benefits. This should have been clearly disclosed. I never would have upgraded under these known terms and conditions. 1
a Fulton Bank customer service representative in XXXX 1
a furnisher is prohibited from reporting information it knows 1
a furnisher is required to only report accurate information and to review all evidence supplied in a dispute. Yet despite my repeated requests 3
a furnisher may need to look beyond the information already within the furnishers possession.,,Affirm Holdings 1
A furnisher must have in place reasonable procedures to respond to any notification that it receives from a CRA relating to information from identity theft so as to not re-report that blocked information. [ 15 ] It is the CRAs responsibility to notify the furnisher that specific information may be the result of identity theft ; that a report has been filed ; that the consumer has requested a block of the information ; and that the block will be effective for specific dates. [ 16 ] The consumer may also notify the furnisher directly about a claim of identity theft. [ 17 ] If the consumer submits an identity theft report to a furnisher at the appropriate address designated for such reports 1
a furnisher must then cease reporting the information 1
A GAP waiver that is included within the body of the finance agreement must provide the disclosures required by this section in a separate document that must be signed by the borrower before the purchase of a GAP waiver. A GAP waiver that is a separate addendum to the finance agreement may include these disclosures within the terms of the GAP waiver which also must be b 2. Finance Charge XXXX at a 16.994 %. Above the APR during the time my car was purchase 1
A GAP waiver that is included within the body of the finance agreement must provide the disclosures required by this section in a separate document that must be signed by the borrower before the purchase of a GAP waiver. A GAP waiver that is a separate addendum to the finance agreement may include these disclosures within the terms of the GAP waiver which also must be b Finance Charge XXXX at a 16.994 %. Above the APR during the time my car was purchase 1
A GAP waiver that is included within the body of the finance agreement must provide the disclosures required by this section in a separate document that must be signed by the borrower before the purchase of a GAP waiver. A GAP waiver that is a separate addendum to the finance agreement may include these disclosures within the terms of the GAP waiver which also must be b XXXX. XXXX XXXX XXXX at a 16.994 %. Above the XXXX during the time my car was purchase 1
a General Account Supervisor 1
a generic message like that can easily go unnoticed 1
a generic phrase which means nothing. 1
a good deal more goes to the interest. 1
a grand misrepresentation of my good name 2
a great deal shorter time that the two reps kept me on hold while they looked for the address of the company they worked for.,Company believes it acted appropriately as authorized by contract or law,Direct Recovery Services 1
a growing and well-documented issue in consumer credit reporting. 1
a guy named XXXX XXXX '' was on the line with me. The first thing he asked was when I would be available for a call-back. I suggested XXXX minutes. That was at about XXXX am and he agreed to that and disconnected. About XXXX minutes later I received an email message from him indicating that my phone appointment was for XXXX and that XXXXXXXX XXXX would also be on the call. That phone call never happened. After that 1
a hard hold was put on my account 1
a hard inquiry from Experian business credit on XXXX 1
a hard inquiry from XXXX XXXX on XX/XX/2024 1
a hard inquiry from XXXX XXXX XXXX on XX/XX/XXXX 2
a hard inquiry is only permissible when a creditor or lender has a legitimate purpose 1
a hardship letter ( emailed twice 1
A HEADACHE!!! BEWARE 1
a helpless consumer 1
a high dollar amount was taken & I had to be transferred to a different fraud specialist XXXX Phone # XXXX I was busy so I had yo called him back I cant remember exactly. XXXX had me give home the code when I received a text- Nate the man I assumed was Wells Fargo Fraud & if ask he would have said yes. At some point I remember him sharing control of my phone because I never used the XXXX XXXX feature. He said he was checking things. He had me taking the {$9900.00} in then taking it out. I did NOT leave {$9900.00} in the wallet nor want to sent {$9900.00} to anyone. There was no other person listed on the credit card used so how could someone use it to receive that cash advance. I never have gotten an answer on whos XXXX card is in my XXXX XXXX or where was the money taken? 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.