CFPB · Narrative-heavy record
Hawaii Mortgage Experts
2 CFPB complaints · 50% with narratives · top issue Application, originator, mortgage broker.
Hawaii Mortgage Experts: 50% of 2 filings include consumer narratives. Timely 50% · relief 50% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2015 to 2019
CFPB relief outcome brief
CCDB company hawaii-mortgage-experts
50% relief · 50% timely · 2 filings · Mortgage
Same-product relief peers
Nearest relief peer: Acra Intermediate Holdings, LLC (47% relief)
Hawaii Mortgage Experts closes 50% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Hawaii Mortgage Experts has 2 filings on record, below the 10-complaint threshold this score requires for a stable percentage. A single additional filing can swing a rate by 10+ points at this volume, so no score is shown rather than an unstable one.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Hawaii Mortgage Experts complaint mix by product
- Mortgage 1 50.0% – 0% relief
- Credit reporting, 1 50.0% – 100% relief
How Hawaii Mortgage Experts's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Hawaii Mortgage Experts complaints by year
Annual filing volume from the CFPB public database
- 2019
- 1
- 0% vs 2015
Top States
| State | Complaints |
|---|---|
| HI | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2019 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Hawaii Mortgage Experts's narrative-rich complaint ledger
Hawaii Mortgage Experts's 2 logged complaints stay concentrated: only 1 state shows a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2019-12-18.
Hawaii Mortgage Experts answers 50% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 50% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Hawaii Mortgage Experts.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Hawaii Mortgage Experts: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 50%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Hawaii Mortgage Experts (50% timely; 50% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record