CFPB · Single-product concentration
Willow Bend Mortgage
10 CFPB complaints · 90% in "Mortgage" · top issue Closing on a mortgage.
Willow Bend Mortgage: 90% of 10 CFPB complaints sit in "Mortgage". Timely 30% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2016 to 2024
CFPB relief outcome brief
CCDB company willow-bend-mortgage
0% relief · 30% timely · 10 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Willow Bend Mortgage closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Willow Bend Mortgage scores strongest on closed with explanation (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
0 / 100 percentile-benchmarked
30% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of Willow Bend Mortgage's 10 filings include narrative text
80% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Willow Bend Mortgage complaint mix by product
- Mortgage 9 90.0% – 0% relief
- Credit reporting 1 10.0% – 0% relief
How Willow Bend Mortgage's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 9 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for Willow Bend Mortgage
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 90% of this company's filings
Willow Bend Mortgage complaints by year
Annual filing volume from the CFPB public database
- 2024
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| TX | 9 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 4 |
| Incorrect information on your report | 2 |
| Application, originator, mortgage broker | 2 |
| Improper use of your report | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 0% |
| 2017 | 1 | 100% |
| 2019 | 3 | 33.3% |
| 2020 | 1 | 0% |
| 2022 | 3 | 33.3% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Willow Bend Mortgage filings cluster in one product
Willow Bend Mortgage's 10 logged complaints stay concentrated: only 2 states show a filing. 80% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2024-01-15.
Willow Bend Mortgage answers 30% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Willow Bend Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Willow Bend Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 10.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 30%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Willow Bend Mortgage (30% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration