CFPB · Single-product concentration
Novo Platform Inc.
142 CFPB complaints · 90.1% in "Checking or savings account" · top issue Managing an account.
Novo Platform Inc.: 90.1% of 142 CFPB complaints sit in "Checking or savings account". Timely 31% · relief 0.7%. Allegations, not findings.
- Single-product concentration
- -24.2% filings 2024 to 2026
CFPB relief outcome brief
CCDB company novo-platform-inc
0.7% relief · 31% timely · 142 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Payfare International Inc. (0.7% relief)
Novo Platform Inc. closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Novo Platform Inc.'s 142 filings include narrative text
66.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Novo Platform Inc. complaint mix by product
- Checking or 128 90.1% – 1% relief
- Money transfer, 8 5.6% – 0% relief
- Credit card 6 4.2% – 0% relief
How Novo Platform Inc.'s 142 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 128 |
| Money transfer, virtual currency, or money service | 8 |
| Credit card | 6 |
Where Novo Platform Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 15.5% of this company's filings
Novo Platform Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 25
- -24.2% vs 2024
Top States
| State | Complaints |
|---|---|
| TX | 22 |
| CA | 19 |
| OH | 9 |
| FL | 9 |
| IL | 7 |
| PA | 7 |
| NV | 6 |
| NJ | 6 |
| GA | 5 |
| MI | 4 |
| CO | 4 |
| MD | 4 |
| VA | 4 |
| NY | 4 |
| NC | 3 |
| MA | 3 |
| WY | 2 |
| AZ | 2 |
| IN | 2 |
| MN | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 81 |
| Opening an account | 18 |
| Problem with a lender or other company charging your account | 15 |
| Closing an account | 13 |
| Fraud or scam | 3 |
| Money was not available when promised | 2 |
| Closing your account | 2 |
| Other transaction problem | 2 |
| Problem with a purchase shown on your statement | 2 |
| Problem caused by your funds being low | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Fees or interest | 1 |
| Getting a credit card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 33 | 36.4% |
| 2025 | 84 | 23.8% |
| 2026 | 25 | 48% |
Source: CFPB Consumer Complaint Database
Novo Platform Inc. filings cluster in one product
Novo Platform Inc.'s 142 logged complaints stay concentrated: only 35 states show a filing. 66.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2026-06-01.
Novo Platform Inc. answers 31% of complaints inside the CFPB's tracked window and closes 97.2% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Novo Platform Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Novo Platform Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 142.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 31%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Novo Platform Inc. (31% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration