Independent Bank Corp.
100 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Independent Bank Corp. complaint mix by product
- Checking or 69 70.4% – 16% relief
- Mortgage 11 11.2% – 36% relief
- Money transfer, 6 6.1% – 0% relief
- Credit reporting, 4 4.1% – 0% relief
- Credit reporting 3 3.1% – 0% relief
- Payday loan, 3 3.1% – 0% relief
- Payday loan, 2 2.0% – 0% relief
How Independent Bank Corp.'s 100 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 69 |
| Mortgage | 11 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit reporting or other personal consumer reports | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit card | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| MA | 85 |
| RI | 3 |
| NH | 3 |
| OK | 2 |
| TX | 1 |
| AP | 1 |
| SC | 1 |
| FL | 1 |
| TN | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 41 |
| Problem caused by your funds being low | 10 |
| Problem with a lender or other company charging your account | 9 |
| Closing an account | 8 |
| Trouble during payment process | 5 |
| Fraud or scam | 4 |
| Improper use of your report | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Incorrect information on your report | 2 |
| Closing on a mortgage | 2 |
| Getting a line of credit | 2 |
| Opening an account | 1 |
| Problem with a purchase shown on your statement | 1 |
| Repossession | 1 |
| Struggling to pay your loan | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Getting the loan | 1 |
| Money was not available when promised | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 8 | 100% |
| 2021 | 9 | 100% |
| 2022 | 21 | 95.2% |
| 2023 | 15 | 86.7% |
| 2024 | 13 | 100% |
| 2025 | 22 | 100% |
| 2026 | 12 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Independent Bank Corp.
Independent Bank Corp.'s 100 logged complaints stay concentrated: only 10 states show a filing on record. 53% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2020 through 2026-05-28.
Independent Bank Corp. answers 97% of complaints inside the CFPB's tracked window and closes 85% with a written explanation. 15% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Independent Bank Corp..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Independent Bank Corp. have?
100, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Independent Bank Corp. respond to complaints on time?
97% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Independent Bank Corp.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.