CFPB · Narrative-heavy record
Independent Bank Corp.
100 CFPB complaints · 53% with narratives · top issue Managing an account.
Independent Bank Corp.: 53% of 100 filings include consumer narratives. Timely 97% · relief 15% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +50% filings 2020 to 2026
CFPB relief outcome brief
CCDB company independent-bank-corp
15% relief · 97% timely · 100 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Associated Banc-Corp (15.2% relief)
Independent Bank Corp. closes 15% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Independent Bank Corp. scores strongest on timely response (95/100 percentile-benchmarked) and weakest on relief provided (70/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
70 / 100 percentile-benchmarked
15% of complaints closed with relief to the consumer
Timely response
95 / 100 percentile-benchmarked
97% of complaints answered inside the CFPB 15-day window
Closed with explanation
72 / 100 percentile-benchmarked
85% of complaints closed with an explanation to the consumer
Most of Independent Bank Corp.'s 100 filings include narrative text
53% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Independent Bank Corp. complaint mix by product
- Checking or 69 70.4% – 16% relief
- Mortgage 11 11.2% – 36% relief
- Money transfer, 6 6.1% – 0% relief
- Credit reporting, 4 4.1% – 0% relief
- Credit reporting 3 3.1% – 0% relief
- Payday loan, 3 3.1% – 0% relief
- Payday loan, 2 2.0% – 0% relief
How Independent Bank Corp.'s 100 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 69 |
| Mortgage | 11 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit reporting or other personal consumer reports | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit card | 1 |
| Vehicle loan or lease | 1 |
Concentrated filing states for Independent Bank Corp.
Top states by attributed CFPB complaint volume for this company
- Leading state
- MA
- 85% of this company's filings
Independent Bank Corp. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 12
- +50% vs 2020
Top States
| State | Complaints |
|---|---|
| MA | 85 |
| RI | 3 |
| NH | 3 |
| OK | 2 |
| TX | 1 |
| AP | 1 |
| SC | 1 |
| FL | 1 |
| TN | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 41 |
| Problem caused by your funds being low | 10 |
| Problem with a lender or other company charging your account | 9 |
| Closing an account | 8 |
| Trouble during payment process | 5 |
| Fraud or scam | 4 |
| Improper use of your report | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Incorrect information on your report | 2 |
| Closing on a mortgage | 2 |
| Getting a line of credit | 2 |
| Opening an account | 1 |
| Problem with a purchase shown on your statement | 1 |
| Repossession | 1 |
| Struggling to pay your loan | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Getting the loan | 1 |
| Money was not available when promised | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 8 | 100% |
| 2021 | 9 | 100% |
| 2022 | 21 | 95.2% |
| 2023 | 15 | 86.7% |
| 2024 | 13 | 100% |
| 2025 | 22 | 100% |
| 2026 | 12 | 100% |
Source: CFPB Consumer Complaint Database
Independent Bank Corp.'s narrative-rich complaint ledger
Independent Bank Corp.'s 100 logged complaints stay concentrated: only 10 states show a filing. 53% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-05-28.
Independent Bank Corp. answers 97% of complaints inside the CFPB's tracked window and closes 85% with a written explanation. 15% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Independent Bank Corp..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Independent Bank Corp.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 100.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Independent Bank Corp. (97% timely; 15% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record