CFPB · Single-product concentration
Waterstone Mortgage Corporation
64 CFPB complaints · 89.1% in "Mortgage" · top issue Closing on a mortgage.
Waterstone Mortgage Corporation: 89.1% of 64 CFPB complaints sit in "Mortgage". Timely 100% · relief 21.9%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2026
CFPB relief outcome brief
CCDB company waterstone-mortgage-corporation
21.9% relief · 100% timely · 64 filings · Mortgage
Same-product relief peers
Nearest relief peer: Finance of America Mortgage LLC (21.8% relief)
Waterstone Mortgage Corporation closes 21.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Waterstone Mortgage Corporation's 64 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Waterstone Mortgage Corporation complaint mix by product
- Mortgage 57 89.1% – 21% relief
- Credit reporting 3 4.7% – 0% relief
- Credit reporting, 3 4.7% – 33% relief
- Other financial 1 1.6% – 100% relief
How Waterstone Mortgage Corporation's 64 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 57 |
| Credit reporting or other personal consumer reports | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Other financial service | 1 |
Where Waterstone Mortgage Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 25% of this company's filings
Waterstone Mortgage Corporation complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 16 |
| AZ | 8 |
| NM | 5 |
| NC | 4 |
| WI | 4 |
| VA | 3 |
| TX | 3 |
| MN | 3 |
| OH | 2 |
| CO | 2 |
| IA | 2 |
| MD | 2 |
| OR | 1 |
| CA | 1 |
| OK | 1 |
| ID | 1 |
| IN | 1 |
| IL | 1 |
| NV | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Application, originator, mortgage broker | 13 |
| Improper use of your report | 6 |
| Loan servicing, payments, escrow account | 5 |
| Credit decision / Underwriting | 3 |
| Struggling to pay mortgage | 2 |
| Trouble during payment process | 2 |
| Settlement process and costs | 2 |
| Other | 1 |
| Customer service / Customer relations | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 4 | 100% |
| 2014 | 6 | 100% |
| 2015 | 8 | 100% |
| 2016 | 4 | 100% |
| 2017 | 5 | 100% |
| 2018 | 3 | 100% |
| 2019 | 5 | 100% |
| 2020 | 2 | 100% |
| 2021 | 6 | 100% |
| 2022 | 7 | 100% |
| 2023 | 1 | 100% |
| 2024 | 4 | 100% |
| 2025 | 7 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Waterstone Mortgage Corporation filings cluster in one product
Waterstone Mortgage Corporation's 64 logged complaints stay concentrated: only 21 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-04-02.
Waterstone Mortgage Corporation answers 100% of complaints inside the CFPB's tracked window and closes 78.1% with a written explanation. 21.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Waterstone Mortgage Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Waterstone Mortgage Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 64.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Waterstone Mortgage Corporation (100% timely; 21.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration