Waterstone Mortgage Corporation
64 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Waterstone Mortgage Corporation complaint mix by product
- Mortgage 57 89.1% – 21% relief
- Credit reporting 3 4.7% – 0% relief
- Credit reporting, 3 4.7% – 33% relief
- Other financial 1 1.6% – 100% relief
How Waterstone Mortgage Corporation's 64 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 57 |
| Credit reporting or other personal consumer reports | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 16 |
| AZ | 8 |
| NM | 5 |
| NC | 4 |
| WI | 4 |
| VA | 3 |
| TX | 3 |
| MN | 3 |
| OH | 2 |
| CO | 2 |
| IA | 2 |
| MD | 2 |
| OR | 1 |
| CA | 1 |
| OK | 1 |
| ID | 1 |
| IN | 1 |
| IL | 1 |
| NV | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Application, originator, mortgage broker | 13 |
| Improper use of your report | 6 |
| Loan servicing, payments, escrow account | 5 |
| Credit decision / Underwriting | 3 |
| Struggling to pay mortgage | 2 |
| Trouble during payment process | 2 |
| Settlement process and costs | 2 |
| Other | 1 |
| Customer service/Customer relations | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 4 | 100% |
| 2014 | 6 | 100% |
| 2015 | 8 | 100% |
| 2016 | 4 | 100% |
| 2017 | 5 | 100% |
| 2018 | 3 | 100% |
| 2019 | 5 | 100% |
| 2020 | 2 | 100% |
| 2021 | 6 | 100% |
| 2022 | 7 | 100% |
| 2023 | 1 | 100% |
| 2024 | 4 | 100% |
| 2025 | 7 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Waterstone Mortgage Corporation
Waterstone Mortgage Corporation's 64 logged complaints stay concentrated: only 21 states show a filing on record. 50% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-04-02.
Waterstone Mortgage Corporation answers 100% of complaints inside the CFPB's tracked window and closes 78.1% with a written explanation. 21.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Waterstone Mortgage Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Waterstone Mortgage Corporation have?
64, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Waterstone Mortgage Corporation respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Waterstone Mortgage Corporation?
"Closing on a mortgage", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.