CFPB · Single-product concentration
Vertical Screen
54 CFPB complaints · 77.8% in "Credit reporting or other personal consumer reports" · top issue Incorrect information on your report.
Vertical Screen: 77.8% of 54 CFPB complaints sit in "Credit reporting or other personal consumer reports". Timely 100% · relief 1.9%. Allegations, not findings.
- Single-product concentration
- +900% filings 2020 to 2026
CFPB relief outcome brief
CCDB company vertical-screen
1.9% relief · 100% timely · 54 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Entrata Inc. (1.9% relief)
Vertical Screen closes 1.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 54 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Vertical Screen complaint mix by product
- Credit reporting 42 77.8% – 2% relief
- Credit reporting, 12 22.2% – 0% relief
How Vertical Screen's 54 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 42 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
Where Vertical Screen complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 11.1% of this company's filings
Vertical Screen rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +900% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| OH | 6 |
| TN | 5 |
| FL | 3 |
| MO | 3 |
| GA | 3 |
| CA | 2 |
| IN | 2 |
| PA | 2 |
| IL | 2 |
| AR | 2 |
| NC | 2 |
| KS | 1 |
| NM | 1 |
| NY | 1 |
| OK | 1 |
| AK | 1 |
| RI | 1 |
| NV | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 33 |
| Improper use of your report | 9 |
| Problem with a company's investigation into an existing issue | 7 |
| Problem with fraud alerts or security freezes | 3 |
| Unable to get your credit report or credit score | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 2 | 100% |
| 2022 | 9 | 100% |
| 2023 | 1 | 100% |
| 2024 | 15 | 100% |
| 2025 | 16 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database
Vertical Screen filings cluster in one product
Vertical Screen's 54 logged complaints stay concentrated: only 28 states show a filing. Only 31.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-06-17.
Vertical Screen answers 100% of complaints inside the CFPB's tracked window and closes 90.7% with a written explanation. 1.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Vertical Screen.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Vertical Screen: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 54.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Vertical Screen (100% timely; 1.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration