Vertical Screen
54 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Vertical Screen complaint mix by product
- Credit reporting 42 77.8% – 2% relief
- Credit reporting, 12 22.2% – 0% relief
How Vertical Screen's 54 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 42 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| OH | 6 |
| TN | 5 |
| FL | 3 |
| MO | 3 |
| GA | 3 |
| CA | 2 |
| IN | 2 |
| PA | 2 |
| IL | 2 |
| AR | 2 |
| NC | 2 |
| KS | 1 |
| NM | 1 |
| NY | 1 |
| OK | 1 |
| AK | 1 |
| RI | 1 |
| NV | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 33 |
| Improper use of your report | 9 |
| Problem with a company's investigation into an existing issue | 7 |
| Problem with fraud alerts or security freezes | 3 |
| Unable to get your credit report or credit score | 1 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 2 | 100% |
| 2022 | 9 | 100% |
| 2023 | 1 | 100% |
| 2024 | 15 | 100% |
| 2025 | 16 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Vertical Screen
Vertical Screen's 54 logged complaints stay concentrated: only 28 states show a filing on record. Only 31.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2020 through 2026-06-17.
Vertical Screen answers 100% of complaints inside the CFPB's tracked window and closes 90.7% with a written explanation. 1.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Vertical Screen.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Vertical Screen have?
54, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Vertical Screen respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Vertical Screen?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.