CFPB · Diversified product mix
Trustmark Corporation
414 CFPB complaints · diversified mix (top product 32.6%) · top issue Managing an account.
Trustmark Corporation: top product "Mortgage" is only 32.6% of 414 - multi-bucket mix. Timely 99.3% · relief 0.7%. Allegations, not findings.
- Diversified product mix
- +430% filings 2014 to 2026
CFPB relief outcome brief
CCDB company trustmark-corporation
0.7% relief · 99.3% timely · 414 filings · Mortgage
Same-product relief peers
Nearest relief peer: Colorado Housing and Finance Authority (0.7% relief)
Trustmark Corporation closes 0.7% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 414 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Trustmark Corporation complaint mix by product
- Mortgage 135 34.9% – 0% relief
- Checking or 107 27.6% – 3% relief
- Credit reporting 46 11.9% – 0% relief
- Debt collection 35 9.0% – 0% relief
- Bank account 34 8.8% – 0% relief
- Credit reporting, 24 6.2% – 0% relief
- Money transfer, 6 1.6% – 0% relief
How Trustmark Corporation's 414 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 135 |
| Checking or savings account | 107 |
| Credit reporting or other personal consumer reports | 46 |
| Debt collection | 35 |
| Bank account or service | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 24 |
| Money transfer, virtual currency, or money service | 6 |
| Payday loan, title loan, or personal loan | 5 |
| Vehicle loan or lease | 5 |
| Credit card | 5 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Debt or credit management | 3 |
| Credit card or prepaid card | 3 |
| Consumer Loan | 2 |
| Credit reporting | 1 |
Concentrated filing states for Trustmark Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- MS
- 50.7% of this company's filings
Trustmark Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 53
- +430% vs 2014
Top States
| State | Complaints |
|---|---|
| MS | 210 |
| AL | 63 |
| TN | 34 |
| TX | 24 |
| FL | 19 |
| CA | 10 |
| GA | 8 |
| AZ | 7 |
| LA | 5 |
| IL | 4 |
| NC | 4 |
| SC | 3 |
| PA | 3 |
| NY | 3 |
| OH | 2 |
| NJ | 2 |
| AR | 1 |
| WA | 1 |
| MI | 1 |
| WI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 61 |
| Trouble during payment process | 48 |
| Incorrect information on your report | 46 |
| Struggling to pay mortgage | 32 |
| Problem caused by your funds being low | 18 |
| Problem with a lender or other company charging your account | 14 |
| Applying for a mortgage or refinancing an existing mortgage | 14 |
| Improper use of your report | 13 |
| Deposits and withdrawals | 13 |
| Account opening, closing, or management | 13 |
| Closing on a mortgage | 12 |
| Loan modification,collection,foreclosure | 12 |
| Attempts to collect debt not owed | 11 |
| Took or threatened to take negative or legal action | 9 |
| Problem with a company's investigation into an existing problem | 7 |
| Closing an account | 7 |
| Opening an account | 7 |
| Loan servicing, payments, escrow account | 7 |
| Getting the loan | 5 |
| Fraud or scam | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 10 | 100% |
| 2015 | 34 | 100% |
| 2016 | 25 | 96% |
| 2017 | 23 | 100% |
| 2018 | 21 | 100% |
| 2019 | 29 | 100% |
| 2020 | 17 | 100% |
| 2021 | 29 | 100% |
| 2022 | 30 | 100% |
| 2023 | 34 | 97.1% |
| 2024 | 37 | 100% |
| 2025 | 72 | 98.6% |
| 2026 | 53 | 100% |
Source: CFPB Consumer Complaint Database
Trustmark Corporation spreads across product buckets
Trustmark Corporation's 414 logged complaints stay concentrated: only 21 states show a filing. Only 34.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2026-06-13.
Trustmark Corporation answers 99.3% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 0.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Trustmark Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Trustmark Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 414.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Trustmark Corporation (99.3% timely; 0.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix