CFPB · Single-product concentration
U.S. Collections West, Inc.
415 CFPB complaints · 89.2% in "Debt collection" · top issue Attempts to collect debt not owed.
U.S. Collections West, Inc.: 89.2% of 415 CFPB complaints sit in "Debt collection". Timely 97.8% · relief 2.4%. Allegations, not findings.
- Single-product concentration
- +500% filings 2013 to 2026
CFPB relief outcome brief
CCDB company u-s-collections-west-inc
2.4% relief · 97.8% timely · 415 filings · Debt collection
Same-product relief peers
Nearest relief peer: 2288984 Ontario Inc. (2.4% relief)
U.S. Collections West, Inc. closes 2.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of U.S. Collections West, Inc.'s 415 filings include narrative text
46.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
U.S. Collections West, Inc. complaint mix by product
- Debt collection 370 89.2% – 2% relief
- Credit reporting, 27 6.5% – 4% relief
- Credit reporting 17 4.1% – 0% relief
- Credit reporting 1 0.2% – 0% relief
How U.S. Collections West, Inc.'s 415 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 370 |
| Credit reporting, credit repair services, or other personal consumer reports | 27 |
| Credit reporting or other personal consumer reports | 17 |
| Credit reporting | 1 |
Concentrated filing states for U.S. Collections West, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 69.6% of this company's filings
U.S. Collections West, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 30
- +500% vs 2013
Top States
| State | Complaints |
|---|---|
| AZ | 289 |
| CA | 35 |
| IL | 10 |
| NV | 9 |
| TX | 8 |
| MI | 5 |
| FL | 5 |
| NM | 5 |
| GA | 4 |
| VA | 4 |
| HI | 4 |
| ID | 3 |
| MN | 3 |
| PA | 3 |
| CO | 3 |
| LA | 3 |
| MO | 2 |
| MA | 2 |
| KS | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 99 |
| False statements or representation | 85 |
| Took or threatened to take negative or legal action | 55 |
| Written notification about debt | 47 |
| Cont'd attempts collect debt not owed | 34 |
| Communication tactics | 28 |
| Incorrect information on your report | 17 |
| Improper use of your report | 15 |
| Disclosure verification of debt | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 10 |
| Improper contact or sharing of info | 4 |
| Threatened to contact someone or share information improperly | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Incorrect information on credit report | 1 |
| Taking/threatening an illegal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 12 | 100% |
| 2015 | 31 | 100% |
| 2016 | 27 | 92.6% |
| 2017 | 24 | 91.7% |
| 2018 | 33 | 93.9% |
| 2019 | 39 | 94.9% |
| 2020 | 25 | 100% |
| 2021 | 26 | 96.2% |
| 2022 | 20 | 100% |
| 2023 | 31 | 100% |
| 2024 | 38 | 100% |
| 2025 | 74 | 100% |
| 2026 | 30 | 100% |
Source: CFPB Consumer Complaint Database
U.S. Collections West, Inc. filings cluster in one product
U.S. Collections West, Inc.'s 415 logged complaints stay concentrated: only 33 states show a filing. 46.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-05-01.
U.S. Collections West, Inc. answers 97.8% of complaints inside the CFPB's tracked window and closes 97.6% with a written explanation. 2.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about U.S. Collections West, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for U.S. Collections West, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 415.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for U.S. Collections West, Inc. (97.8% timely; 2.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration