True Link Financial, Inc.
10 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
True Link Financial, Inc. complaint mix by product
- Prepaid card 6 60.0% – 0% relief
- Credit card 2 20.0% – 50% relief
- Checking or 1 10.0% – 0% relief
- Money transfer, 1 10.0% – 0% relief
How True Link Financial, Inc.'s 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Prepaid card | 6 |
| Credit card or prepaid card | 2 |
| Checking or savings account | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 2 |
| WA | 2 |
| CA | 1 |
| DC | 1 |
| PA | 1 |
| CO | 1 |
| FL | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem with a purchase or transfer | 3 |
| Unexpected or other fees | 2 |
| Trouble using the card | 2 |
| Managing an account | 1 |
| Fraud or scam | 1 |
| Getting a credit card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 5 | 100% |
| 2024 | 3 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About True Link Financial, Inc.
True Link Financial, Inc.'s 10 logged complaints stay concentrated: only 8 states show a filing on record. 80% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2023 through 2026-06-04.
True Link Financial, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 90% with a written explanation. 10% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Prepaid card" draws the most filings, most often for "Problem with a purchase or transfer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about True Link Financial, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does True Link Financial, Inc. have?
10, per the CFPB's public complaint count for this company (see the full breakdown above).
Does True Link Financial, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about True Link Financial, Inc.?
"Problem with a purchase or transfer", filed under the "Prepaid card" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.