Sortis Financial, Inc.
222 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sortis Financial, Inc. complaint mix by product
- Mortgage 135 60.8% – 8% relief
- Debt collection 79 35.6% – 6% relief
- Consumer Loan 3 1.4% – 0% relief
- Credit reporting 3 1.4% – 0% relief
- Payday loan, 1 0.5% – 0% relief
- Credit reporting, 1 0.5% – 0% relief
How Sortis Financial, Inc.'s 222 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 135 |
| Debt collection | 79 |
| Consumer Loan | 3 |
| Credit reporting | 3 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 31 |
| CA | 29 |
| NY | 19 |
| MI | 15 |
| MD | 14 |
| IL | 9 |
| TX | 9 |
| GA | 9 |
| NC | 8 |
| MS | 7 |
| WI | 5 |
| NJ | 5 |
| PA | 5 |
| OH | 5 |
| MO | 3 |
| VA | 3 |
| MA | 3 |
| CO | 3 |
| SC | 3 |
| WA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 53 |
| Loan modification,collection,foreclosure | 41 |
| Cont'd attempts collect debt not owed | 29 |
| Disclosure verification of debt | 21 |
| Struggling to pay mortgage | 12 |
| Attempts to collect debt not owed | 11 |
| Trouble during payment process | 10 |
| Other | 8 |
| False statements or representation | 5 |
| Improper contact or sharing of info | 5 |
| Settlement process and costs | 4 |
| Taking/threatening an illegal action | 3 |
| Written notification about debt | 3 |
| Application, originator, mortgage broker | 2 |
| Credit decision / Underwriting | 2 |
| Managing the loan or lease | 2 |
| Incorrect information on credit report | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Credit reporting company's investigation | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 12 | 58.3% |
| 2013 | 35 | 97.1% |
| 2014 | 48 | 97.9% |
| 2015 | 35 | 100% |
| 2016 | 34 | 88.2% |
| 2017 | 35 | 88.6% |
| 2018 | 18 | 100% |
| 2019 | 5 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Sortis Financial, Inc.
Sortis Financial, Inc.'s 222 logged complaints stay concentrated: only 39 states show a filing on record. Only 27.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2019-05-31.
Sortis Financial, Inc. answers 93.2% of complaints inside the CFPB's tracked window and closes 91.9% with a written explanation. 7.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sortis Financial, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Sortis Financial, Inc. have?
222, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Sortis Financial, Inc. respond to complaints on time?
93.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Sortis Financial, Inc.?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.