CFPB · Mid-pack CFPB posture
Sortis Financial, Inc.
222 CFPB complaints · 39 states · top issue Loan servicing, payments, escrow account.
Sortis Financial, Inc. has 222 consumer complaints in the CFPB public database. Timely response is 93.2%; 7.2% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -58.3% filings 2012 to 2019
CFPB relief outcome brief
CCDB company sortis-financial-inc
7.2% relief · 93.2% timely · 222 filings · Mortgage
Same-product relief peers
Nearest relief peer: HSBC North America Holdings Inc. (7.4% relief)
Sortis Financial, Inc. closes 7.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sortis Financial, Inc. scores strongest on timely response (88/100 percentile-benchmarked) and weakest on relief provided (34/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
34 / 100 percentile-benchmarked
7.2% of complaints closed with relief to the consumer
Timely response
88 / 100 percentile-benchmarked
93.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
85 / 100 percentile-benchmarked
91.9% of complaints closed with an explanation to the consumer
How 222 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sortis Financial, Inc. complaint mix by product
- Mortgage 135 60.8% – 8% relief
- Debt collection 79 35.6% – 6% relief
- Consumer Loan 3 1.4% – 0% relief
- Credit reporting 3 1.4% – 0% relief
- Payday loan, 1 0.5% – 0% relief
- Credit reporting, 1 0.5% – 0% relief
How Sortis Financial, Inc.'s 222 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 135 |
| Debt collection | 79 |
| Consumer Loan | 3 |
| Credit reporting | 3 |
| Payday loan, title loan, or personal loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Sortis Financial, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 14% of this company's filings
Sortis Financial, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2019
- 5
- -58.3% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 31 |
| CA | 29 |
| NY | 19 |
| MI | 15 |
| MD | 14 |
| IL | 9 |
| TX | 9 |
| GA | 9 |
| NC | 8 |
| MS | 7 |
| WI | 5 |
| NJ | 5 |
| PA | 5 |
| OH | 5 |
| MO | 3 |
| VA | 3 |
| MA | 3 |
| CO | 3 |
| SC | 3 |
| WA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 53 |
| Loan modification,collection,foreclosure | 41 |
| Cont'd attempts collect debt not owed | 29 |
| Disclosure verification of debt | 21 |
| Struggling to pay mortgage | 12 |
| Attempts to collect debt not owed | 11 |
| Trouble during payment process | 10 |
| Other | 8 |
| False statements or representation | 5 |
| Improper contact or sharing of info | 5 |
| Settlement process and costs | 4 |
| Taking/threatening an illegal action | 3 |
| Written notification about debt | 3 |
| Application, originator, mortgage broker | 2 |
| Credit decision / Underwriting | 2 |
| Managing the loan or lease | 2 |
| Incorrect information on credit report | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Credit reporting company's investigation | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 12 | 58.3% |
| 2013 | 35 | 97.1% |
| 2014 | 48 | 97.9% |
| 2015 | 35 | 100% |
| 2016 | 34 | 88.2% |
| 2017 | 35 | 88.6% |
| 2018 | 18 | 100% |
| 2019 | 5 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Sortis Financial, Inc.
Sortis Financial, Inc.'s 222 logged complaints stay concentrated: only 39 states show a filing. Only 27.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2019-05-31.
Sortis Financial, Inc. answers 93.2% of complaints inside the CFPB's tracked window and closes 91.9% with a written explanation. 7.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sortis Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sortis Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 222.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sortis Financial, Inc. (93.2% timely; 7.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture