Merchants' Credit Guide Company
722 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Merchants' Credit Guide Company complaint mix by product
- Debt collection 613 84.9% – 27% relief
- Credit reporting, 84 11.6% – 25% relief
- Credit reporting 25 3.5% – 12% relief
How Merchants' Credit Guide Company's 722 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 613 |
| Credit reporting, credit repair services, or other personal consumer reports | 84 |
| Credit reporting or other personal consumer reports | 25 |
Top States
| State | Complaints |
|---|---|
| IL | 456 |
| TX | 76 |
| OH | 23 |
| MI | 18 |
| FL | 17 |
| IN | 15 |
| CA | 14 |
| AZ | 11 |
| KY | 11 |
| GA | 8 |
| NC | 7 |
| TN | 6 |
| NJ | 6 |
| AL | 5 |
| KS | 4 |
| CO | 4 |
| WA | 4 |
| WI | 3 |
| VA | 3 |
| AR | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 255 |
| Written notification about debt | 186 |
| Incorrect information on your report | 50 |
| False statements or representation | 44 |
| Problem with a credit reporting company's investigation into an existing problem | 35 |
| Cont'd attempts collect debt not owed | 34 |
| Communication tactics | 33 |
| Took or threatened to take negative or legal action | 32 |
| Improper use of your report | 19 |
| Disclosure verification of debt | 19 |
| Improper contact or sharing of info | 5 |
| Problem with a company's investigation into an existing problem | 4 |
| Electronic communications | 3 |
| Threatened to contact someone or share information improperly | 2 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 4 | 100% |
| 2015 | 13 | 92.3% |
| 2016 | 27 | 100% |
| 2017 | 58 | 100% |
| 2018 | 78 | 100% |
| 2019 | 54 | 98.1% |
| 2020 | 80 | 100% |
| 2021 | 126 | 100% |
| 2022 | 97 | 100% |
| 2023 | 73 | 100% |
| 2024 | 66 | 100% |
| 2025 | 28 | 100% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Merchants' Credit Guide Company
Merchants' Credit Guide Company's 722 logged complaints stay concentrated: only 36 states show a filing on record. 46% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-08.
Merchants' Credit Guide Company answers 99.7% of complaints inside the CFPB's tracked window and closes 73.8% with a written explanation. 26.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Merchants' Credit Guide Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Merchants' Credit Guide Company have?
722, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Merchants' Credit Guide Company respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Merchants' Credit Guide Company?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.