CFPB · Single-product concentration
Hilltop Holdings, Inc
168 CFPB complaints · 80.4% in "Mortgage" · top issue Trouble during payment process.
Hilltop Holdings, Inc: 80.4% of 168 CFPB complaints sit in "Mortgage". Timely 100% · relief 1.8%. Allegations, not findings.
- Single-product concentration
- -34.8% filings 2020 to 2026
CFPB relief outcome brief
CCDB company hilltop-holdings-inc
1.8% relief · 100% timely · 168 filings · Mortgage
Same-product relief peers
Nearest relief peer: Caneel Capital, LLC (1.8% relief)
Hilltop Holdings, Inc closes 1.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Hilltop Holdings, Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (8/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
8 / 100 percentile-benchmarked
1.8% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
91 / 100 percentile-benchmarked
95.2% of complaints closed with an explanation to the consumer
Most of Hilltop Holdings, Inc's 168 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Hilltop Holdings, Inc complaint mix by product
- Mortgage 135 80.4% – 2% relief
- Checking or 13 7.7% – 8% relief
- Credit reporting 10 6.0% – 0% relief
- Credit reporting, 4 2.4% – 0% relief
- Debt collection 3 1.8% – 0% relief
- Money transfer, 2 1.2% – 0% relief
- Payday loan, 1 0.6% – 0% relief
How Hilltop Holdings, Inc's 168 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 135 |
| Checking or savings account | 13 |
| Credit reporting or other personal consumer reports | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Debt collection | 3 |
| Money transfer, virtual currency, or money service | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Hilltop Holdings, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 25% of this company's filings
Hilltop Holdings, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 15
- -34.8% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 42 |
| KS | 9 |
| OH | 9 |
| CA | 9 |
| NC | 9 |
| SC | 9 |
| FL | 8 |
| GA | 8 |
| NY | 7 |
| MD | 5 |
| IN | 5 |
| MO | 5 |
| VA | 4 |
| MI | 4 |
| PA | 3 |
| HI | 3 |
| AL | 3 |
| MA | 2 |
| NM | 2 |
| KY | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 55 |
| Closing on a mortgage | 25 |
| Struggling to pay mortgage | 24 |
| Applying for a mortgage or refinancing an existing mortgage | 24 |
| Incorrect information on your report | 12 |
| Managing an account | 9 |
| Improper use of your report | 6 |
| Problem with a lender or other company charging your account | 2 |
| Fraud or scam | 2 |
| Communication tactics | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Problem caused by your funds being low | 1 |
| Getting the loan | 1 |
| Opening an account | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 23 | 100% |
| 2021 | 38 | 100% |
| 2022 | 17 | 100% |
| 2023 | 27 | 100% |
| 2024 | 28 | 100% |
| 2025 | 20 | 100% |
| 2026 | 15 | 100% |
Source: CFPB Consumer Complaint Database
Hilltop Holdings, Inc filings cluster in one product
Hilltop Holdings, Inc's 168 logged complaints stay concentrated: only 34 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-23.
Hilltop Holdings, Inc answers 100% of complaints inside the CFPB's tracked window and closes 95.2% with a written explanation. 1.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Hilltop Holdings, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Hilltop Holdings, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 168.
- D. Scott Carruthers Δ 0 complaints · 2.4% relief 168complaints
- American Internet Mortgage Δ 1 complaints · 6.5% relief 169complaints
- Ascension Point Recovery Services, LLC Δ 1 complaints · 52.7% relief 169complaints
- Consolidated Information Services Solutions, LLC Δ 1 complaints · 0% relief 169complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Hilltop Holdings, Inc (100% timely; 1.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration