CFPB · Single-product concentration
The Star Financial
7 CFPB complaints · 71.4% in "Mortgage" · top issue Application, originator, mortgage broker.
The Star Financial: 71.4% of 7 CFPB complaints sit in "Mortgage". Timely 28.6% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2023
CFPB relief outcome brief
CCDB company the-star-financial
0% relief · 28.6% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
The Star Financial closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
The Star Financial has 7 filings on record, below the 10-complaint threshold this score requires for a stable percentage. A single additional filing can swing a rate by 10+ points at this volume, so no score is shown rather than an unstable one.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The Star Financial complaint mix by product
- Mortgage 5 71.4% – 0% relief
- Bank account 1 14.3% – 0% relief
- Checking or 1 14.3% – 0% relief
How The Star Financial's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 5 |
| Bank account or service | 1 |
| Checking or savings account | 1 |
Where The Star Financial complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 28.6% of this company's filings
The Star Financial complaints by year
Annual filing volume from the CFPB public database
- 2023
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| VA | 1 |
| MA | 1 |
| MD | 1 |
| FL | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Closing on a mortgage | 1 |
| Account opening, closing, or management | 1 |
| Loan servicing, payments, escrow account | 1 |
| Managing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 0% |
| 2014 | 1 | 0% |
| 2015 | 1 | 0% |
| 2017 | 1 | 100% |
| 2022 | 1 | 0% |
| 2023 | 1 | 0% |
Source: CFPB Consumer Complaint Database
The Star Financial filings cluster in one product
The Star Financial's 7 logged complaints stay concentrated: only 6 states show a filing. 42.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2023-04-05.
The Star Financial answers 28.6% of complaints inside the CFPB's tracked window and closes 71.4% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The Star Financial.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for The Star Financial: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 28.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for The Star Financial (28.6% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration