CFPB · Single-product concentration
The CFM Group
21 CFPB complaints · 95.2% in "Debt collection" · top issue Attempts to collect debt not owed.
The CFM Group: 95.2% of 21 CFPB complaints sit in "Debt collection". Timely 33.3% · relief 4.8%. Allegations, not findings.
- Single-product concentration
- -50% filings 2016 to 2026
CFPB relief outcome brief
CCDB company the-cfm-group
4.8% relief · 33.3% timely · 21 filings · Debt collection
Same-product relief peers
Nearest relief peer: Sterling Jewelers, Inc. (4.8% relief)
The CFM Group closes 4.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
The CFM Group scores strongest on relief provided (22/100 percentile-benchmarked) and weakest on timely response (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
22 / 100 percentile-benchmarked
4.8% of complaints closed with relief to the consumer
Timely response
0 / 100 percentile-benchmarked
33.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
28.6% of complaints closed with an explanation to the consumer
Most of The CFM Group's 21 filings include narrative text
71.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The CFM Group complaint mix by product
- Debt collection 20 95.2% – 5% relief
- Mortgage 1 4.8% – 0% relief
How The CFM Group's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 20 |
| Mortgage | 1 |
Where The CFM Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 19% of this company's filings
The CFM Group falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -50% vs 2016
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| TX | 2 |
| CA | 2 |
| WA | 2 |
| MI | 2 |
| KY | 1 |
| IL | 1 |
| ID | 1 |
| AZ | 1 |
| CO | 1 |
| SD | 1 |
| AL | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 4 |
| Took or threatened to take negative or legal action | 4 |
| Taking/threatening an illegal action | 3 |
| Communication tactics | 3 |
| False statements or representation | 3 |
| Cont'd attempts collect debt not owed | 2 |
| Threatened to contact someone or share information improperly | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 50% |
| 2017 | 7 | 85.7% |
| 2018 | 5 | 0% |
| 2019 | 2 | 0% |
| 2020 | 1 | 0% |
| 2022 | 1 | 0% |
| 2025 | 2 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
The CFM Group filings cluster in one product
The CFM Group's 21 logged complaints stay concentrated: only 13 states show a filing. 71.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-02-05.
The CFM Group answers 33.3% of complaints inside the CFPB's tracked window and closes 28.6% with a written explanation. 4.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The CFM Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for The CFM Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 21.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 33.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for The CFM Group (33.3% timely; 4.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration