CFPB · Single-product concentration
Continental Credit Control
171 CFPB complaints · 91.2% in "Debt collection" · top issue Attempts to collect debt not owed.
Continental Credit Control: 91.2% of 171 CFPB complaints sit in "Debt collection". Timely 98.8% · relief 4.7%. Allegations, not findings.
- Single-product concentration
- +300% filings 2013 to 2026
CFPB relief outcome brief
CCDB company continental-credit-control
4.7% relief · 98.8% timely · 171 filings · Debt collection
Same-product relief peers
Nearest relief peer: Illinois Collection Service, Inc. (4.7% relief)
Continental Credit Control closes 4.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Continental Credit Control's 171 filings include narrative text
50.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Continental Credit Control complaint mix by product
- Debt collection 156 91.2% – 5% relief
- Credit reporting, 14 8.2% – 0% relief
- Credit reporting 1 0.6% – 0% relief
How Continental Credit Control's 171 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 156 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for Continental Credit Control
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 89.5% of this company's filings
Continental Credit Control rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- +300% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 153 |
| TX | 4 |
| OK | 2 |
| MN | 2 |
| FL | 2 |
| AK | 1 |
| NV | 1 |
| TN | 1 |
| MA | 1 |
| IL | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 55 |
| Cont'd attempts collect debt not owed | 25 |
| Written notification about debt | 22 |
| False statements or representation | 21 |
| Communication tactics | 11 |
| Disclosure verification of debt | 11 |
| Incorrect information on your report | 10 |
| Took or threatened to take negative or legal action | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Electronic communications | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Improper use of your report | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 7 | 100% |
| 2015 | 11 | 81.8% |
| 2016 | 15 | 100% |
| 2017 | 14 | 100% |
| 2018 | 32 | 100% |
| 2019 | 8 | 100% |
| 2020 | 16 | 100% |
| 2021 | 24 | 100% |
| 2022 | 9 | 100% |
| 2023 | 7 | 100% |
| 2024 | 11 | 100% |
| 2025 | 12 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Continental Credit Control filings cluster in one product
Continental Credit Control's 171 logged complaints stay concentrated: only 11 states show a filing. 50.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-16.
Continental Credit Control answers 98.8% of complaints inside the CFPB's tracked window and closes 95.3% with a written explanation. 4.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Continental Credit Control.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Continental Credit Control: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 171.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Continental Credit Control (98.8% timely; 4.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration