CFPB · Narrative-heavy record

Strategic Automotive Servicing, LLC

19 CFPB complaints · 73.7% with narratives · top issue Incorrect information on your report.

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19 CFPB complaints

Strategic Automotive Servicing, LLC: 73.7% of 19 filings include consumer narratives. Timely 100% · relief 10.5% · top product Vehicle loan or lease. Allegations, not findings.

  • Narrative-heavy record
  • -83.3% filings 2017 to 2025

CFPB relief outcome brief

CCDB company strategic-automotive-servicing-llc

10.5% relief · 100% timely · 19 filings · Vehicle loan or lease

Same-product relief peers

Nearest relief peer: Quality Acceptance LLC (10.5% relief)

Strategic Automotive Servici…10.5%Credit Bureau of Carbon Coun…3%Credit Service Company0%Independent Bank Corp.15%American Capital Enterprises…1%
Closed-with-relief % among Strategic Automotive Servicing, LLC and nearest filing-volume peers

Strategic Automotive Servicing, LLC closes 10.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Strategic Automotive Servicing, LLC's 19 filings include narrative text

73.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

Subscribe (RSS)
Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 10.5%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Strategic Automotive Servicing, LLC complaint mix by product

Total complaints: 19

Strategic Automotive Servicing, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 19 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Vehicle loan: 12 complaints (63.2%), resolution 8.3% Vehicle loan 63.2% Credit reporting,: 4 complaints (21.1%), resolution 25.0% Credit reporting, 21.1% Consumer Loan: 2 complaints (10.5%), resolution 0.0% Consumer Loan 10.5% Debt collection: 1 complaints (5.3%), resolution 0.0%
  • Vehicle loan 12 63.2% – 8% relief
  • Credit reporting, 4 21.1% – 25% relief
  • Consumer Loan 2 10.5% – 0% relief
  • Debt collection 1 5.3% – 0% relief

How Strategic Automotive Servicing, LLC's 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Vehicle loan or lease 12
Credit reporting, credit repair services, or other personal consumer reports 4
Consumer Loan 2
Debt collection 1

Concentrated filing states for Strategic Automotive Servicing, LLC

Top states by attributed CFPB complaint volume for this company

Concentrated footprint
Leading state
TX
57.9% of this company's filings
TX11FL5MS1TN1OH1

Strategic Automotive Servicing, LLC falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2025
1
-83.3% vs 2017
02468 20172018201920202021202220242025 1

Top States

State Complaints
TX 11
FL 5
MS 1
TN 1
OH 1

Top Issues

Issue Complaints
Incorrect information on your report 6
Managing the loan or lease 5
Struggling to pay your loan 2
Repossession 1
Getting a loan or lease 1
Problems when you are unable to pay 1
Problem with a credit reporting company's investigation into an existing problem 1
Communication tactics 1
Problems at the end of the loan or lease 1

Yearly Trend

Year Complaints Timely
2017 6 100%
2018 2 100%
2019 2 100%
2020 1 100%
2021 2 100%
2022 4 100%
2024 1 100%
2025 1 100%

Source: CFPB Consumer Complaint Database

Strategic Automotive Servicing, LLC's narrative-rich complaint ledger

Strategic Automotive Servicing, LLC's 19 logged complaints stay concentrated: only 5 states show a filing. 73.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2025-04-25.

Strategic Automotive Servicing, LLC answers 100% of complaints inside the CFPB's tracked window and closes 89.5% with a written explanation. 10.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Strategic Automotive Servicing, LLC.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Strategic Automotive Servicing, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 19.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 100%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Strategic Automotive Servicing, LLC (100% timely; 10.5% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record