Total complaints
154
Filed since 2014
154 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
154 consumer complaints filed with the CFPB
This profile shows QUALITY ACCEPTANCE LLC's complaint history from CFPB public records. 154 consumers have filed complaints since 2014. The company has a 94.2% timely response rate and has provided relief in 12.3% of cases.
Total complaints
154
Filed since 2014
Timely response
94.2%
CFPB-tracked response window
Relief rate
12.3%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How QUALITY ACCEPTANCE LLC's 154 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 37 |
| Vehicle loan or lease | 35 |
| Debt collection | 29 |
| Consumer Loan | 26 |
| Credit reporting or other personal consumer reports | 26 |
| Payday loan, title loan, or personal loan | 1 |
| State | Complaints |
|---|---|
| CA | 57 |
| NV | 49 |
| TX | 29 |
| AZ | 6 |
| WA | 2 |
| LA | 2 |
| PA | 2 |
| NC | 2 |
| AL | 1 |
| OH | 1 |
| OR | 1 |
| MO | 1 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 35 |
| Managing the loan or lease | 18 |
| Improper use of your report | 14 |
| Struggling to pay your loan | 11 |
| Problem with a credit reporting company's investigation into an existing problem | 11 |
| Took or threatened to take negative or legal action | 11 |
| Problem with a company's investigation into an existing problem | 8 |
| Attempts to collect debt not owed | 7 |
| Written notification about debt | 6 |
| Problems when you are unable to pay | 6 |
| Taking out the loan or lease | 6 |
| Repossession | 5 |
| Getting a loan or lease | 4 |
| Shopping for a loan or lease | 3 |
| False statements or representation | 3 |
| Disclosure verification of debt | 2 |
| Vehicle was damaged or destroyed the vehicle | 1 |
| Problems at the end of the loan or lease | 1 |
| Payment to acct not credited | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 4 | 75% |
| 2016 | 15 | 100% |
| 2017 | 13 | 100% |
| 2018 | 8 | 100% |
| 2019 | 10 | 100% |
| 2020 | 7 | 100% |
| 2021 | 12 | 100% |
| 2022 | 6 | 100% |
| 2023 | 23 | 95.7% |
| 2024 | 14 | 71.4% |
| 2025 | 32 | 90.6% |
| 2026 | 9 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
QUALITY ACCEPTANCE LLC has accumulated 154 consumer complaints in the CFPB public database, with filings active across 12 U.S. states. Of those submissions, 68 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-04-03, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, QUALITY ACCEPTANCE LLC reports a 94.2% timely-response rate and has closed 87.7% of cases with a written explanation to the consumer. 12.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 7.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting, credit repair services, or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating QUALITY ACCEPTANCE LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
QUALITY ACCEPTANCE LLC has received 154 consumer complaints filed with the Consumer Financial Protection Bureau.
QUALITY ACCEPTANCE LLC has a 94.2% timely response rate to CFPB complaints.
The most common issue reported against QUALITY ACCEPTANCE LLC is "Incorrect information on your report" in the "Credit reporting, credit repair services, or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.