CFPB · Lighter filing volume
FirstPoint Collection Resources
1.5K CFPB complaints (light-volume third) · 40 states · top issue Attempts to collect debt not owed.
FirstPoint Collection Resources is in the light-volume third with 1.5K CFPB complaints (ranks #277 of 342). Timely 97% · relief 0.4% · top product Debt collection. Allegations, not findings.
- Volume rank #277 of 342
- Lighter filing volume
- +4140% filings 2013 to 2026
CFPB relief outcome brief
CCDB company firstpoint-collection-resources
0.4% relief · 97% timely · 1.5K filings · Debt collection
Same-product relief peers
Nearest relief peer: LJ Ross Associates (0.4% relief)
FirstPoint Collection Resources closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
FirstPoint Collection Resources complaint mix by product
- Debt collection 1K 79.6% – 0% relief
- Credit reporting 197 13.4% – 1% relief
- Credit reporting, 94 6.4% – 0% relief
- Credit card 5 0.3% – 0% relief
- Checking or 2 0.1% – 0% relief
- Payday loan, 1 0.1% – 0% relief
- Credit reporting 1 0.1% – 0% relief
Lighter-volume mix: how FirstPoint Collection Resources's 1.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.2K |
| Credit reporting or other personal consumer reports | 197 |
| Credit reporting, credit repair services, or other personal consumer reports | 94 |
| Credit card | 5 |
| Checking or savings account | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting | 1 |
Concentrated filing states for FirstPoint Collection Resources
Top states by attributed volume, lighter-filing company
- Leading state
- NC
- 51.9% of this company's filings
FirstPoint Collection Resources rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 212
- +4140% vs 2013
Top States
| State | Complaints |
|---|---|
| NC | 762 |
| CA | 124 |
| VA | 120 |
| PA | 73 |
| FL | 63 |
| LA | 58 |
| SC | 37 |
| IL | 32 |
| MD | 31 |
| GA | 23 |
| AL | 19 |
| TX | 19 |
| NY | 14 |
| OH | 12 |
| CT | 12 |
| NJ | 8 |
| MI | 8 |
| TN | 8 |
| IA | 5 |
| DE | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 524 |
| Written notification about debt | 291 |
| Incorrect information on your report | 156 |
| False statements or representation | 119 |
| Took or threatened to take negative or legal action | 73 |
| Improper use of your report | 64 |
| Cont'd attempts collect debt not owed | 63 |
| Problem with a company's investigation into an existing problem | 55 |
| Communication tactics | 47 |
| Disclosure verification of debt | 26 |
| Problem with a credit reporting company's investigation into an existing problem | 16 |
| Threatened to contact someone or share information improperly | 12 |
| Electronic communications | 10 |
| Improper contact or sharing of info | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Problem caused by your funds being low | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Problem with a purchase shown on your statement | 1 |
| Struggling to pay your loan | 1 |
| Incorrect information on credit report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 26 | 96.2% |
| 2015 | 31 | 100% |
| 2016 | 41 | 100% |
| 2017 | 29 | 100% |
| 2018 | 41 | 97.6% |
| 2019 | 64 | 100% |
| 2020 | 71 | 97.2% |
| 2021 | 92 | 87% |
| 2022 | 104 | 76% |
| 2023 | 143 | 99.3% |
| 2024 | 217 | 99.5% |
| 2025 | 393 | 99.7% |
| 2026 | 212 | 100% |
Source: CFPB Consumer Complaint Database
FirstPoint Collection Resources in the light-volume third
FirstPoint Collection Resources's 1,469 logged complaints reach a nationwide footprint - 40 states have at least one filing. Only 36.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-26. Volume lands in the lightest third of the indexed company corpus (#277 of 342).
FirstPoint Collection Resources answers 97% of complaints inside the CFPB's tracked window and closes 98.8% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about FirstPoint Collection Resources.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for FirstPoint Collection Resources: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for FirstPoint Collection Resources (#277 of 342; 97% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume