Total complaints
1.2K
Filed since 2013
2026 data Public-data reference. official source
FirstPoint Collection Resources
1.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1.2K consumer complaints filed with the CFPB
This profile shows FirstPoint Collection Resources's complaint history from CFPB public records. 1,185 consumers have filed complaints since 2013. The company has a 96.7% timely response rate and has provided relief in 0.5% of cases.
1.2K
Total Complaints
96.7%
Timely Response
2%
Disputed
0.5%
Relief Provided
37
States Active
2013
Since
Timely response
96.7%
CFPB-tracked response window
Relief rate
0.5%
Closed with monetary or non-monetary relief
Timely response rate 96.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.5%
Industry median
Share closed with monetary or non-monetary relief.
FirstPoint Collection Resources complaint mix by product
- Debt collection 953 80.4% – 1% relief
- Credit reporting 151 12.7% – 1% relief
- Credit reporting, 75 6.3% – 0% relief
- Credit card 3 0.3% – 0% relief
- Checking or 2 0.2% – 0% relief
- Credit reporting 1 0.1% – 0% relief
How FirstPoint Collection Resources's 1.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 953 |
| Credit reporting or other personal consumer reports | 151 |
| Credit reporting, credit repair services, or other personal consumer reports | 75 |
| Credit card | 3 |
| Checking or savings account | 2 |
| Credit reporting | 1 |
Top States
| State | Complaints |
|---|---|
| NC | 604 |
| CA | 101 |
| VA | 97 |
| PA | 57 |
| FL | 51 |
| LA | 43 |
| SC | 31 |
| IL | 29 |
| MD | 26 |
| GA | 21 |
| AL | 18 |
| TX | 15 |
| NY | 13 |
| CT | 10 |
| OH | 9 |
| TN | 8 |
| MI | 7 |
| NJ | 7 |
| AZ | 4 |
| DE | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 412 |
| Written notification about debt | 240 |
| Incorrect information on your report | 118 |
| False statements or representation | 92 |
| Cont'd attempts collect debt not owed | 62 |
| Took or threatened to take negative or legal action | 60 |
| Improper use of your report | 50 |
| Problem with a company's investigation into an existing problem | 46 |
| Communication tactics | 40 |
| Disclosure verification of debt | 25 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Threatened to contact someone or share information improperly | 12 |
| Electronic communications | 6 |
| Improper contact or sharing of info | 3 |
| Credit monitoring or identity theft protection services | 1 |
| Incorrect information on credit report | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Problem caused by your funds being low | 1 |
| Taking/threatening an illegal action | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 26 | 96.2% |
| 2015 | 27 | 100% |
| 2016 | 41 | 100% |
| 2017 | 27 | 100% |
| 2018 | 41 | 97.6% |
| 2019 | 53 | 100% |
| 2020 | 64 | 96.9% |
| 2021 | 80 | 86.3% |
| 2022 | 83 | 74.7% |
| 2023 | 128 | 99.2% |
| 2024 | 188 | 99.5% |
| 2025 | 329 | 99.7% |
| 2026 | 93 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About FirstPoint Collection Resources
FirstPoint Collection Resources has accumulated 1,185 consumer complaints in the CFPB public database, with filings active across 37 U.S. states. Of those submissions, 347 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-09, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, FirstPoint Collection Resources reports a 96.7% timely-response rate and has closed 98.8% of cases with a written explanation to the consumer. 0.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FirstPoint Collection Resources: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does FirstPoint Collection Resources have?
FirstPoint Collection Resources has received 1,185 consumer complaints filed with the Consumer Financial Protection Bureau.
Does FirstPoint Collection Resources respond to complaints on time?
FirstPoint Collection Resources has a 96.7% timely response rate to CFPB complaints.
What is the most common complaint about FirstPoint Collection Resources?
The most common issue reported against FirstPoint Collection Resources is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
