CFPB · Narrative-heavy record
Star One Credit Union
11 CFPB complaints · 54.5% with narratives · top issue Fraud or scam.
Star One Credit Union: 54.5% of 11 filings include consumer narratives. Timely 100% · relief 18.2% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2022 to 2024
CFPB relief outcome brief
CCDB company star-one-credit-union
18.2% relief · 100% timely · 11 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Coinbase, Inc. (18.7% relief)
Star One Credit Union closes 18.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Star One Credit Union scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (66/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
85 / 100 percentile-benchmarked
18.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.8% of complaints closed with an explanation to the consumer
Most of Star One Credit Union's 11 filings include narrative text
54.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Star One Credit Union complaint mix by product
- Money transfer, 5 45.5% – 40% relief
- Checking or 3 27.3% – 0% relief
- Mortgage 2 18.2% – 0% relief
- Payday loan, 1 9.1% – 0% relief
How Star One Credit Union's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 5 |
| Checking or savings account | 3 |
| Mortgage | 2 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for Star One Credit Union
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 90.9% of this company's filings
Star One Credit Union complaints by year
Annual filing volume from the CFPB public database
- 2024
- 2
- 0% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 10 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 5 |
| Managing an account | 3 |
| Trouble during payment process | 2 |
| Getting a line of credit | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 2 | 100% |
| 2023 | 7 | 100% |
| 2024 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Star One Credit Union's narrative-rich complaint ledger
Star One Credit Union's 11 logged complaints stay concentrated: only 2 states show a filing. 54.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2024-05-28.
Star One Credit Union answers 100% of complaints inside the CFPB's tracked window and closes 81.8% with a written explanation. 18.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Star One Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Star One Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Star One Credit Union (100% timely; 18.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record