CFPB · Diversified product mix
Star Loans of Texas, Inc.
22 CFPB complaints · diversified mix (top product 27.3%) · top issue Struggling to pay your loan.
Star Loans of Texas, Inc.: top product "Payday loan, title loan, personal loan, or advance loan" is only 27.3% of 22 - multi-bucket mix. Timely 100% · relief 13.6%. Allegations, not findings.
- Diversified product mix
- +200% filings 2017 to 2026
CFPB relief outcome brief
CCDB company star-loans-of-texas-inc
13.6% relief · 100% timely · 22 filings · Payday loan, title loan, personal loan, or advance loan
Same-product relief peers
Nearest relief peer: Activehours (11.4% relief)
Star Loans of Texas, Inc. closes 13.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Star Loans of Texas, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (64/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
64 / 100 percentile-benchmarked
13.6% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
75 / 100 percentile-benchmarked
86.4% of complaints closed with an explanation to the consumer
How 22 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Star Loans of Texas, Inc. complaint mix by product
- Payday loan, 6 27.3% – 0% relief
- Debt collection 6 27.3% – 17% relief
- Credit reporting 5 22.7% – 20% relief
- Payday loan, 4 18.2% – 25% relief
- Credit reporting, 1 4.5% – 0% relief
How Star Loans of Texas, Inc.'s 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Debt collection | 6 |
| Credit reporting or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Star Loans of Texas, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 90.9% of this company's filings
Star Loans of Texas, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +200% vs 2017
Top States
| State | Complaints |
|---|---|
| TX | 20 |
| NM | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 5 |
| Problem when making payments | 4 |
| Attempts to collect debt not owed | 4 |
| Incorrect information on your report | 4 |
| Problem with a company's investigation into an existing problem | 2 |
| Improper use of your report | 1 |
| Took or threatened to take negative or legal action | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2023 | 2 | 100% |
| 2024 | 4 | 100% |
| 2025 | 7 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Star Loans of Texas, Inc. spreads across product buckets
Star Loans of Texas, Inc.'s 22 logged complaints stay concentrated: only 3 states show a filing. Only 31.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-05-28.
Star Loans of Texas, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 86.4% with a written explanation. 13.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Star Loans of Texas, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Star Loans of Texas, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 22.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Star Loans of Texas, Inc. (100% timely; 13.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix