Total complaints
2
Filed since 2019
2026 data Public-data reference. official source
Springboard CDFI
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows Springboard CDFI's complaint history from CFPB public records. 2 consumers have filed complaints since 2019. The company has a 50% timely response rate and has provided relief in 50% of cases.
2
Total Complaints
50%
Timely Response
0%
Disputed
50%
Relief Provided
2
States Active
2019
Since
Timely response
50%
CFPB-tracked response window
Relief rate
50%
Closed with monetary or non-monetary relief
Timely response rate 50.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 50.0%
Industry median
Share closed with monetary or non-monetary relief.
Springboard CDFI complaint mix by product
- Money transfer, 1 50.0% – 0% relief
- Mortgage 1 50.0% – 100% relief
How Springboard CDFI's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| NH | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Wrong amount charged or received | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2023 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Springboard CDFI
Springboard CDFI has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2023-12-31, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Springboard CDFI reports a 50% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 50% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Wrong amount charged or received".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Springboard CDFI: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Springboard CDFI have?
Springboard CDFI has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Springboard CDFI respond to complaints on time?
Springboard CDFI has a 50% timely response rate to CFPB complaints.
What is the most common complaint about Springboard CDFI?
The most common issue reported against Springboard CDFI is "Wrong amount charged or received" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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