CFPB · Diversified product mix
Springboard CDFI
3 CFPB complaints · diversified mix (top product 33.3%) · top issue Wrong amount charged or received.
Springboard CDFI: top product "Money transfer, virtual currency, or money service" is only 33.3% of 3 - multi-bucket mix. Timely 33.3% · relief 33.3%. Allegations, not findings.
- Diversified product mix
- 0% filings 2019 to 2025
CFPB relief outcome brief
CCDB company springboard-cdfi
33.3% relief · 33.3% timely · 3 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Paypal Holdings, Inc (33.2% relief)
Springboard CDFI closes 33.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Springboard CDFI has 3 filings on record, below the 10-complaint threshold this score requires for a stable percentage. A single additional filing can swing a rate by 10+ points at this volume, so no score is shown rather than an unstable one.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Springboard CDFI complaint mix by product
- Money transfer, 1 33.3% – 0% relief
- Student loan 1 33.3% – 0% relief
- Mortgage 1 33.3% – 100% relief
How Springboard CDFI's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 1 |
| Student loan | 1 |
| Mortgage | 1 |
Where Springboard CDFI complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NH
- 33.3% of this company's filings
Springboard CDFI complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2019
Top States
| State | Complaints |
|---|---|
| NH | 1 |
| CA | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Wrong amount charged or received | 1 |
| Issue where my lender is my school | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2023 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Springboard CDFI spreads across product buckets
Springboard CDFI's 3 logged complaints stay concentrated: only 3 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2025-01-07.
Springboard CDFI answers 33.3% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 33.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Wrong amount charged or received."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Springboard CDFI.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Springboard CDFI: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 33.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Springboard CDFI (33.3% timely; 33.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix