Umpqua Holdings Corporation
401 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Umpqua Holdings Corporation complaint mix by product
- Checking or 137 36.4% – 6% relief
- Mortgage 114 30.3% – 14% relief
- Bank account 70 18.6% – 26% relief
- Debt collection 22 5.9% – 9% relief
- Consumer Loan 13 3.5% – 8% relief
- Credit reporting, 10 2.7% – 10% relief
- Vehicle loan 10 2.7% – 0% relief
How Umpqua Holdings Corporation's 401 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 137 |
| Mortgage | 114 |
| Bank account or service | 70 |
| Debt collection | 22 |
| Consumer Loan | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Vehicle loan or lease | 10 |
| Payday loan, title loan, or personal loan | 9 |
| Credit card or prepaid card | 6 |
| Money transfer, virtual currency, or money service | 4 |
| Credit card | 2 |
| Prepaid card | 1 |
| Money transfers | 1 |
| Other financial service | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| OR | 107 |
| CA | 105 |
| WA | 102 |
| ID | 15 |
| TX | 8 |
| NV | 7 |
| NY | 4 |
| FL | 4 |
| GA | 4 |
| AZ | 3 |
| IL | 3 |
| WY | 2 |
| CO | 2 |
| TN | 2 |
| MD | 2 |
| MA | 2 |
| NJ | 2 |
| MT | 1 |
| MN | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 74 |
| Account opening, closing, or management | 37 |
| Loan servicing, payments, escrow account | 28 |
| Closing an account | 21 |
| Trouble during payment process | 18 |
| Deposits and withdrawals | 18 |
| Problem with a lender or other company charging your account | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 15 |
| Loan modification,collection,foreclosure | 15 |
| Opening an account | 14 |
| Problem caused by your funds being low | 12 |
| Struggling to pay mortgage | 11 |
| Application, originator, mortgage broker | 11 |
| Managing the loan or lease | 10 |
| Closing on a mortgage | 9 |
| Making/receiving payments, sending money | 8 |
| False statements or representation | 6 |
| Incorrect information on your report | 6 |
| Charged fees or interest you didn't expect | 5 |
| Settlement process and costs | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 8 | 100% |
| 2014 | 25 | 100% |
| 2015 | 43 | 100% |
| 2016 | 51 | 98% |
| 2017 | 45 | 100% |
| 2018 | 39 | 100% |
| 2019 | 38 | 100% |
| 2020 | 50 | 96% |
| 2021 | 41 | 97.6% |
| 2022 | 46 | 97.8% |
| 2023 | 12 | 91.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Umpqua Holdings Corporation
Umpqua Holdings Corporation's 401 logged complaints stay concentrated: only 28 states show a filing on record. Only 34.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2023-03-14.
Umpqua Holdings Corporation answers 98.5% of complaints inside the CFPB's tracked window and closes 88% with a written explanation. 11.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Umpqua Holdings Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Umpqua Holdings Corporation have?
401, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Umpqua Holdings Corporation respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Umpqua Holdings Corporation?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.