CFPB · Diversified product mix
Umpqua Holdings Corporation
401 CFPB complaints · diversified mix (top product 34.2%) · top issue Managing an account.
Umpqua Holdings Corporation: top product "Checking or savings account" is only 34.2% of 401 - multi-bucket mix. Timely 98.5% · relief 11.7%. Allegations, not findings.
- Diversified product mix
- +300% filings 2012 to 2023
CFPB relief outcome brief
CCDB company umpqua-holdings-corporation
11.7% relief · 98.5% timely · 401 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: City National Bank (11.5% relief)
Umpqua Holdings Corporation closes 11.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 401 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Umpqua Holdings Corporation complaint mix by product
- Checking or 137 36.4% – 6% relief
- Mortgage 114 30.3% – 14% relief
- Bank account 70 18.6% – 26% relief
- Debt collection 22 5.9% – 9% relief
- Consumer Loan 13 3.5% – 8% relief
- Credit reporting, 10 2.7% – 10% relief
- Vehicle loan 10 2.7% – 0% relief
How Umpqua Holdings Corporation's 401 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 137 |
| Mortgage | 114 |
| Bank account or service | 70 |
| Debt collection | 22 |
| Consumer Loan | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Vehicle loan or lease | 10 |
| Payday loan, title loan, or personal loan | 9 |
| Credit card or prepaid card | 6 |
| Money transfer, virtual currency, or money service | 4 |
| Credit card | 2 |
| Prepaid card | 1 |
| Money transfers | 1 |
| Other financial service | 1 |
| Student loan | 1 |
Where Umpqua Holdings Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OR
- 26.7% of this company's filings
Umpqua Holdings Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 12
- +300% vs 2012
Top States
| State | Complaints |
|---|---|
| OR | 107 |
| CA | 105 |
| WA | 102 |
| ID | 15 |
| TX | 8 |
| NV | 7 |
| NY | 4 |
| FL | 4 |
| GA | 4 |
| AZ | 3 |
| IL | 3 |
| WY | 2 |
| CO | 2 |
| TN | 2 |
| MD | 2 |
| MA | 2 |
| NJ | 2 |
| MT | 1 |
| MN | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 74 |
| Account opening, closing, or management | 37 |
| Loan servicing, payments, escrow account | 28 |
| Closing an account | 21 |
| Trouble during payment process | 18 |
| Deposits and withdrawals | 18 |
| Problem with a lender or other company charging your account | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 15 |
| Loan modification,collection,foreclosure | 15 |
| Opening an account | 14 |
| Problem caused by your funds being low | 12 |
| Struggling to pay mortgage | 11 |
| Application, originator, mortgage broker | 11 |
| Managing the loan or lease | 10 |
| Closing on a mortgage | 9 |
| Making/receiving payments, sending money | 8 |
| False statements or representation | 6 |
| Incorrect information on your report | 6 |
| Charged fees or interest you didn't expect | 5 |
| Settlement process and costs | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 8 | 100% |
| 2014 | 25 | 100% |
| 2015 | 43 | 100% |
| 2016 | 51 | 98% |
| 2017 | 45 | 100% |
| 2018 | 39 | 100% |
| 2019 | 38 | 100% |
| 2020 | 50 | 96% |
| 2021 | 41 | 97.6% |
| 2022 | 46 | 97.8% |
| 2023 | 12 | 91.7% |
Source: CFPB Consumer Complaint Database
Umpqua Holdings Corporation spreads across product buckets
Umpqua Holdings Corporation's 401 logged complaints stay concentrated: only 28 states show a filing. Only 34.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2023-03-14.
Umpqua Holdings Corporation answers 98.5% of complaints inside the CFPB's tracked window and closes 88% with a written explanation. 11.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Umpqua Holdings Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Umpqua Holdings Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 401.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Umpqua Holdings Corporation (98.5% timely; 11.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix