CFPB · Single-product concentration
Silvergate Capital Corporation
23 CFPB complaints · 91.3% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.
Silvergate Capital Corporation: 91.3% of 23 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- -8.3% filings 2022 to 2023
CFPB relief outcome brief
CCDB company silvergate-capital-corporation
0% relief · 100% timely · 23 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Early Warning Services, LLC (0% relief)
Silvergate Capital Corporation closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Silvergate Capital Corporation scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
How 23 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Silvergate Capital Corporation complaint mix by product
- Money transfer, 21 91.3% – 0% relief
- Checking or 2 8.7% – 0% relief
How Silvergate Capital Corporation's 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 21 |
| Checking or savings account | 2 |
Where Silvergate Capital Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 13% of this company's filings
Silvergate Capital Corporation complaints by year
Annual filing volume from the CFPB public database
- 2023
- 11
- -8.3% vs 2022
Top States
| State | Complaints |
|---|---|
| FL | 3 |
| OR | 3 |
| OH | 2 |
| CA | 2 |
| GA | 1 |
| NY | 1 |
| MO | 1 |
| TX | 1 |
| AZ | 1 |
| MA | 1 |
| NJ | 1 |
| PR | 1 |
| WV | 1 |
| WA | 1 |
| VA | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 13 |
| Fraud or scam | 6 |
| Other transaction problem | 2 |
| Managing an account | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 12 | 100% |
| 2023 | 11 | 100% |
Source: CFPB Consumer Complaint Database
Silvergate Capital Corporation filings cluster in one product
Silvergate Capital Corporation's 23 logged complaints stay concentrated: only 16 states show a filing. Only 39.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2022 through 2023-03-30.
Silvergate Capital Corporation answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Silvergate Capital Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Silvergate Capital Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Silvergate Capital Corporation (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration