CFPB · Single-product concentration
Relay Financial (US), Corp.
278 CFPB complaints · 88.5% in "Checking or savings account" · top issue Managing an account.
Relay Financial (US), Corp.: 88.5% of 278 CFPB complaints sit in "Checking or savings account". Timely 71.2% · relief 1.4%. Allegations, not findings.
- Single-product concentration
- +395.2% filings 2023 to 2026
CFPB relief outcome brief
CCDB company relay-financial-us-corp
1.4% relief · 71.2% timely · 278 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Columbia Banking System, Inc. (1.3% relief)
Relay Financial (US), Corp. closes 1.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Relay Financial (US), Corp.'s 278 filings include narrative text
57.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Relay Financial (US), Corp. complaint mix by product
- Checking or 246 88.5% – 1% relief
- Money transfer, 29 10.4% – 3% relief
- Credit card 3 1.1% – 0% relief
How Relay Financial (US), Corp.'s 278 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 246 |
| Money transfer, virtual currency, or money service | 29 |
| Credit card | 3 |
Where Relay Financial (US), Corp. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 15.1% of this company's filings
Relay Financial (US), Corp. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 104
- +395.2% vs 2023
Top States
| State | Complaints |
|---|---|
| FL | 42 |
| CA | 31 |
| TX | 26 |
| NY | 15 |
| AZ | 13 |
| GA | 12 |
| IL | 12 |
| WY | 10 |
| CO | 9 |
| VA | 7 |
| NJ | 7 |
| TN | 6 |
| PA | 6 |
| OH | 6 |
| MD | 5 |
| MI | 5 |
| ME | 4 |
| DE | 4 |
| WA | 4 |
| MA | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 139 |
| Closing an account | 85 |
| Opening an account | 13 |
| Other transaction problem | 12 |
| Problem with a lender or other company charging your account | 9 |
| Fraud or scam | 8 |
| Money was not available when promised | 6 |
| Problem with a purchase shown on your statement | 2 |
| Problem with customer service | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Confusing or missing disclosures | 1 |
| Other features, terms, or problems | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 21 | 81% |
| 2024 | 45 | 86.7% |
| 2025 | 108 | 57.4% |
| 2026 | 104 | 76.9% |
Source: CFPB Consumer Complaint Database
Relay Financial (US), Corp. filings cluster in one product
Relay Financial (US), Corp.'s 278 logged complaints stay concentrated: only 39 states show a filing. 57.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-06-25.
Relay Financial (US), Corp. answers 71.2% of complaints inside the CFPB's tracked window and closes 94.6% with a written explanation. 1.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Relay Financial (US), Corp..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Relay Financial (US), Corp.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 278.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 71.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Relay Financial (US), Corp. (71.2% timely; 1.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration