CFPB · Narrative-heavy record
Old National Bancorp
540 CFPB complaints · 42.2% with narratives · top issue Managing an account.
Old National Bancorp: 42.2% of 540 filings include consumer narratives. Timely 99.4% · relief 20.4% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +242.9% filings 2015 to 2026
CFPB relief outcome brief
CCDB company old-national-bancorp
20.4% relief · 99.4% timely · 540 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Busey Bank (20.3% relief)
Old National Bancorp closes 20.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Old National Bancorp's 540 filings include narrative text
42.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Old National Bancorp complaint mix by product
- Checking or 311 62.8% – 21% relief
- Mortgage 54 10.9% – 15% relief
- Bank account 38 7.7% – 53% relief
- Money transfer, 33 6.7% – 6% relief
- Credit reporting 23 4.6% – 0% relief
- Credit reporting, 21 4.2% – 29% relief
- Vehicle loan 15 3.0% – 33% relief
How Old National Bancorp's 540 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 311 |
| Mortgage | 54 |
| Bank account or service | 38 |
| Money transfer, virtual currency, or money service | 33 |
| Credit reporting or other personal consumer reports | 23 |
| Credit reporting, credit repair services, or other personal consumer reports | 21 |
| Vehicle loan or lease | 15 |
| Payday loan, title loan, or personal loan | 14 |
| Debt collection | 13 |
| Payday loan, title loan, personal loan, or advance loan | 6 |
| Credit card | 4 |
| Consumer Loan | 3 |
| Credit card or prepaid card | 3 |
| Prepaid card | 1 |
| Credit reporting | 1 |
Where Old National Bancorp complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 30.4% of this company's filings
Old National Bancorp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 48
- +242.9% vs 2015
Top States
| State | Complaints |
|---|---|
| IL | 164 |
| IN | 122 |
| WI | 59 |
| MN | 39 |
| MI | 35 |
| KY | 22 |
| TN | 17 |
| FL | 14 |
| AZ | 8 |
| CA | 7 |
| TX | 6 |
| GA | 5 |
| CO | 4 |
| NC | 3 |
| OH | 3 |
| NV | 2 |
| NJ | 2 |
| ID | 2 |
| MO | 2 |
| IA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 186 |
| Problem with a lender or other company charging your account | 42 |
| Incorrect information on your report | 40 |
| Closing an account | 30 |
| Opening an account | 27 |
| Problem caused by your funds being low | 26 |
| Trouble during payment process | 26 |
| Fraud or scam | 12 |
| Problems caused by my funds being low | 11 |
| Account opening, closing, or management | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 10 |
| Deposits and withdrawals | 10 |
| Improper use of your report | 8 |
| Money was not available when promised | 7 |
| Managing the loan or lease | 7 |
| Problem when making payments | 6 |
| Other transaction problem | 6 |
| Getting a line of credit | 5 |
| Struggling to pay mortgage | 5 |
| Loan servicing, payments, escrow account | 5 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 14 | 85.7% |
| 2016 | 32 | 100% |
| 2017 | 20 | 100% |
| 2018 | 32 | 100% |
| 2019 | 26 | 100% |
| 2020 | 18 | 100% |
| 2021 | 14 | 100% |
| 2022 | 86 | 100% |
| 2023 | 78 | 100% |
| 2024 | 79 | 98.7% |
| 2025 | 93 | 100% |
| 2026 | 48 | 100% |
Source: CFPB Consumer Complaint Database
Old National Bancorp's narrative-rich complaint ledger
Old National Bancorp's 540 logged complaints stay concentrated: only 30 states show a filing. 42.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-24.
Old National Bancorp answers 99.4% of complaints inside the CFPB's tracked window and closes 79.1% with a written explanation. 20.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Old National Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Old National Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 540.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Old National Bancorp (99.4% timely; 20.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record