CFPB · Narrative-heavy record
River Financial Inc.
15 CFPB complaints · 53.3% with narratives · top issue Fraud or scam.
River Financial Inc.: 53.3% of 15 filings include consumer narratives. Timely 100% · relief 13.3% · top product Money transfer, virtual currency, or money service. Allegations, not findings.
- Narrative-heavy record
- -50% filings 2025 to 2026
CFPB relief outcome brief
CCDB company river-financial-inc
13.3% relief · 100% timely · 15 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Moneygram Payment Systems Worldwide Inc (14.6% relief)
River Financial Inc. closes 13.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of River Financial Inc.'s 15 filings include narrative text
53.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
River Financial Inc. complaint mix by product
- Money transfer, 10 66.7% – 20% relief
- Checking or 2 13.3% – 0% relief
- Debt collection 2 13.3% – 0% relief
- Credit reporting 1 6.7% – 0% relief
How River Financial Inc.'s 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 10 |
| Checking or savings account | 2 |
| Debt collection | 2 |
| Credit reporting or other personal consumer reports | 1 |
Where River Financial Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NC
- 20% of this company's filings
River Financial Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- -50% vs 2025
Top States
| State | Complaints |
|---|---|
| NC | 3 |
| FL | 3 |
| MA | 1 |
| GA | 1 |
| UT | 1 |
| OH | 1 |
| TX | 1 |
| NM | 1 |
| MD | 1 |
| MO | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 5 |
| Attempts to collect debt not owed | 2 |
| Problem with a lender or other company charging your account | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Money was not available when promised | 1 |
| Other service problem | 1 |
| Other transaction problem | 1 |
| Incorrect information on your report | 1 |
| Managing an account | 1 |
| Trouble accessing funds in your mobile or digital wallet | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 10 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
River Financial Inc.'s narrative-rich complaint ledger
River Financial Inc.'s 15 logged complaints stay concentrated: only 11 states show a filing. 53.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2025 through 2026-05-27.
River Financial Inc. answers 100% of complaints inside the CFPB's tracked window and closes 86.7% with a written explanation. 13.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about River Financial Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for River Financial Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for River Financial Inc. (100% timely; 13.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record