River Financial Inc.
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
River Financial Inc. complaint mix by product
- Money transfer, 10 66.7% – 20% relief
- Checking or 2 13.3% – 0% relief
- Debt collection 2 13.3% – 0% relief
- Credit reporting 1 6.7% – 0% relief
How River Financial Inc.'s 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 10 |
| Checking or savings account | 2 |
| Debt collection | 2 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| NC | 3 |
| FL | 3 |
| MA | 1 |
| GA | 1 |
| UT | 1 |
| OH | 1 |
| TX | 1 |
| NM | 1 |
| MD | 1 |
| MO | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 5 |
| Attempts to collect debt not owed | 2 |
| Problem with a lender or other company charging your account | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Money was not available when promised | 1 |
| Other service problem | 1 |
| Other transaction problem | 1 |
| Incorrect information on your report | 1 |
| Managing an account | 1 |
| Trouble accessing funds in your mobile or digital wallet | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 10 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About River Financial Inc.
River Financial Inc.'s 15 logged complaints stay concentrated: only 11 states show a filing on record. 53.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2025 through 2026-05-27.
River Financial Inc. answers 100% of complaints inside the CFPB's tracked window and closes 86.7% with a written explanation. 13.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about River Financial Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does River Financial Inc. have?
15, per the CFPB's public complaint count for this company (see the full breakdown above).
Does River Financial Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about River Financial Inc.?
"Fraud or scam", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.