CFPB · Single-product concentration
River City Mortgage LLC
7 CFPB complaints · 71.4% in "Mortgage" · top issue Closing on a mortgage.
River City Mortgage LLC: 71.4% of 7 CFPB complaints sit in "Mortgage". Timely 85.7% · relief 0%. Allegations, not findings.
- Single-product concentration
- -50% filings 2021 to 2025
CFPB relief outcome brief
CCDB company river-city-mortgage-llc
0% relief · 85.7% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
River City Mortgage LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
River City Mortgage LLC complaint mix by product
- Mortgage 5 71.4% – 0% relief
- Credit reporting, 2 28.6% – 0% relief
How River City Mortgage LLC's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where River City Mortgage LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- KY
- 28.6% of this company's filings
River City Mortgage LLC falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -50% vs 2021
Top States
| State | Complaints |
|---|---|
| KY | 2 |
| OR | 1 |
| AZ | 1 |
| PA | 1 |
| IL | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 3 |
| Improper use of your report | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 2 | 50% |
| 2022 | 2 | 100% |
| 2023 | 2 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
River City Mortgage LLC filings cluster in one product
River City Mortgage LLC's 7 logged complaints stay concentrated: only 6 states show a filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2025-04-26.
River City Mortgage LLC answers 85.7% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about River City Mortgage LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for River City Mortgage LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.7%.
- Thunderbird Collection Specialists, Inc. Δ 0.0 pts · 203 complaints 85.7%timely
- AMCOL Systems, Inc. Δ 0.1 pts · 692 complaints 85.8%timely
- LTD Financial Services, L.P. Δ 0.2 pts · 427 complaints 85.9%timely
- Neighborhood Assistance Corporation of America ("NACA") Δ 0.2 pts · 145 complaints 85.5%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for River City Mortgage LLC (85.7% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration