CFPB · Single-product concentration
Thunderbird Collection Specialists, Inc.
203 CFPB complaints · 88.2% in "Debt collection" · top issue Communication tactics.
Thunderbird Collection Specialists, Inc.: 88.2% of 203 CFPB complaints sit in "Debt collection". Timely 85.7% · relief 0.5%. Allegations, not findings.
- Single-product concentration
- -11.1% filings 2014 to 2025
CFPB relief outcome brief
CCDB company thunderbird-collection-specialists-inc
0.5% relief · 85.7% timely · 203 filings · Debt collection
Same-product relief peers
Nearest relief peer: Enova International, Inc. (0.5% relief)
Thunderbird Collection Specialists, Inc. closes 0.5% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Thunderbird Collection Specialists, Inc. scores strongest on closed with explanation (98/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.5% of complaints closed with relief to the consumer
Timely response
75 / 100 percentile-benchmarked
85.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
98 / 100 percentile-benchmarked
99% of complaints closed with an explanation to the consumer
Most of Thunderbird Collection Specialists, Inc.'s 203 filings include narrative text
54.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Thunderbird Collection Specialists, Inc. complaint mix by product
- Debt collection 179 88.2% – 1% relief
- Credit reporting, 18 8.9% – 0% relief
- Credit reporting 6 3.0% – 0% relief
How Thunderbird Collection Specialists, Inc.'s 203 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 179 |
| Credit reporting, credit repair services, or other personal consumer reports | 18 |
| Credit reporting or other personal consumer reports | 6 |
Concentrated filing states for Thunderbird Collection Specialists, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 71.9% of this company's filings
Thunderbird Collection Specialists, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 16
- -11.1% vs 2014
Top States
| State | Complaints |
|---|---|
| AZ | 146 |
| CA | 25 |
| MT | 4 |
| TX | 3 |
| GA | 3 |
| NC | 3 |
| IL | 3 |
| MO | 2 |
| KY | 1 |
| NM | 1 |
| AR | 1 |
| MS | 1 |
| IN | 1 |
| OH | 1 |
| NV | 1 |
| AL | 1 |
| FL | 1 |
| NJ | 1 |
| ID | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 57 |
| Attempts to collect debt not owed | 40 |
| Cont'd attempts collect debt not owed | 18 |
| Incorrect information on your report | 16 |
| False statements or representation | 16 |
| Written notification about debt | 14 |
| Took or threatened to take negative or legal action | 11 |
| Threatened to contact someone or share information improperly | 9 |
| Improper contact or sharing of info | 8 |
| Disclosure verification of debt | 6 |
| Improper use of your report | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Problem with a company's investigation into an existing issue | 1 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 18 | 72.2% |
| 2015 | 19 | 68.4% |
| 2016 | 16 | 50% |
| 2017 | 26 | 88.5% |
| 2018 | 15 | 100% |
| 2019 | 19 | 84.2% |
| 2020 | 11 | 81.8% |
| 2021 | 19 | 89.5% |
| 2022 | 19 | 100% |
| 2023 | 7 | 100% |
| 2024 | 18 | 100% |
| 2025 | 16 | 100% |
Source: CFPB Consumer Complaint Database
Thunderbird Collection Specialists, Inc. filings cluster in one product
Thunderbird Collection Specialists, Inc.'s 203 logged complaints stay concentrated: only 20 states show a filing. 54.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2025-06-27.
Thunderbird Collection Specialists, Inc. answers 85.7% of complaints inside the CFPB's tracked window and closes 99% with a written explanation. 0.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Thunderbird Collection Specialists, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Thunderbird Collection Specialists, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 203.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Thunderbird Collection Specialists, Inc. (85.7% timely; 0.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration