CFPB · Narrative-heavy record
Busey Bank
74 CFPB complaints · 40.5% with narratives · top issue Managing an account.
Busey Bank: 40.5% of 74 filings include consumer narratives. Timely 98.6% · relief 20.3% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- -50% filings 2021 to 2026
CFPB relief outcome brief
CCDB company busey-bank
20.3% relief · 98.6% timely · 74 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Old National Bancorp (20.4% relief)
Busey Bank closes 20.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Busey Bank's 74 filings include narrative text
40.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Busey Bank complaint mix by product
- Checking or 49 68.1% – 29% relief
- Mortgage 8 11.1% – 0% relief
- Credit reporting 6 8.3% – 0% relief
- Credit reporting, 5 6.9% – 0% relief
- Money transfer, 2 2.8% – 0% relief
- Debt collection 1 1.4% – 0% relief
- Vehicle loan 1 1.4% – 0% relief
How Busey Bank's 74 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 49 |
| Mortgage | 8 |
| Credit reporting or other personal consumer reports | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Money transfer, virtual currency, or money service | 2 |
| Debt collection | 1 |
| Vehicle loan or lease | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Busey Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 66.2% of this company's filings
Busey Bank falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -50% vs 2021
Top States
| State | Complaints |
|---|---|
| IL | 49 |
| MO | 11 |
| NC | 3 |
| FL | 2 |
| GA | 1 |
| OR | 1 |
| CA | 1 |
| IN | 1 |
| NV | 1 |
| TX | 1 |
| SC | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 32 |
| Closing an account | 11 |
| Improper use of your report | 9 |
| Problem with a lender or other company charging your account | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Opening an account | 2 |
| Trouble during payment process | 2 |
| Incorrect information on your report | 1 |
| Attempts to collect debt not owed | 1 |
| Fraud or scam | 1 |
| Problem caused by your funds being low | 1 |
| Repossession | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Other service problem | 1 |
| Getting a line of credit | 1 |
| Problem with a purchase shown on your statement | 1 |
| Struggling to pay mortgage | 1 |
| Closing on a mortgage | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 8 | 100% |
| 2022 | 13 | 92.3% |
| 2023 | 17 | 100% |
| 2024 | 13 | 100% |
| 2025 | 19 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Busey Bank's narrative-rich complaint ledger
Busey Bank's 74 logged complaints stay concentrated: only 12 states show a filing. 40.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-05-29.
Busey Bank answers 98.6% of complaints inside the CFPB's tracked window and closes 79.7% with a written explanation. 20.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Busey Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Busey Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 74.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
- Block, Inc. Δ 0.0 pts · 66.9K complaints 98.6%timely
- Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Δ 0.0 pts · 4.0K complaints 98.6%timely
- RoundPoint Mortgage Servicing LLC Δ 0.0 pts · 3.0K complaints 98.6%timely
- Foris DAX, Inc. Δ 0.0 pts · 1.1K complaints 98.6%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Busey Bank (98.6% timely; 20.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record