CFPB · Single-product concentration
Servicemac, LLC
451 CFPB complaints · 87.4% in "Mortgage" · top issue Trouble during payment process.
Servicemac, LLC: 87.4% of 451 CFPB complaints sit in "Mortgage". Timely 100% · relief 6.4%. Allegations, not findings.
- Single-product concentration
- +1266.7% filings 2020 to 2026
CFPB relief outcome brief
CCDB company servicemac-llc
6.4% relief · 100% timely · 451 filings · Mortgage
Same-product relief peers
Nearest relief peer: American Internet Mortgage (6.5% relief)
Servicemac, LLC closes 6.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Servicemac, LLC scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (30/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
30 / 100 percentile-benchmarked
6.4% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
74 / 100 percentile-benchmarked
85.8% of complaints closed with an explanation to the consumer
Most of Servicemac, LLC's 451 filings include narrative text
51.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Servicemac, LLC complaint mix by product
- Mortgage 394 87.4% – 6% relief
- Credit reporting 36 8.0% – 17% relief
- Credit reporting, 14 3.1% – 0% relief
- Money transfer, 3 0.7% – 0% relief
- Debt collection 2 0.4% – 0% relief
- Debt or 2 0.4% – 0% relief
How Servicemac, LLC's 451 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 394 |
| Credit reporting or other personal consumer reports | 36 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Money transfer, virtual currency, or money service | 3 |
| Debt collection | 2 |
| Debt or credit management | 2 |
Nationwide filing states for Servicemac, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.1% of this company's filings
Servicemac, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 123
- +1266.7% vs 2020
Top States
| State | Complaints |
|---|---|
| CA | 59 |
| FL | 57 |
| TX | 56 |
| GA | 25 |
| NY | 25 |
| MA | 18 |
| IL | 18 |
| NJ | 14 |
| WA | 13 |
| VA | 12 |
| AZ | 11 |
| PA | 11 |
| TN | 9 |
| CO | 8 |
| MI | 8 |
| WI | 7 |
| NC | 7 |
| SC | 7 |
| MN | 7 |
| OR | 7 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 264 |
| Struggling to pay mortgage | 85 |
| Incorrect information on your report | 42 |
| Applying for a mortgage or refinancing an existing mortgage | 19 |
| Problem with a company's investigation into an existing problem | 15 |
| Closing on a mortgage | 12 |
| Improper use of your report | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Problem with customer service | 3 |
| Electronic communications | 1 |
| Confusing or missing disclosures | 1 |
| Unexpected or other fees | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 9 | 100% |
| 2021 | 29 | 100% |
| 2022 | 69 | 100% |
| 2023 | 62 | 100% |
| 2024 | 50 | 100% |
| 2025 | 109 | 100% |
| 2026 | 123 | 100% |
Source: CFPB Consumer Complaint Database
Servicemac, LLC filings cluster in one product
Servicemac, LLC's 451 logged complaints reach a nationwide footprint - 45 states have at least one filing. 51.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-25.
Servicemac, LLC answers 100% of complaints inside the CFPB's tracked window and closes 85.8% with a written explanation. 6.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Servicemac, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Servicemac, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 451.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Servicemac, LLC (100% timely; 6.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration