CFPB · Narrative-heavy record
Next Financial Inc. dba Copper
19 CFPB complaints · 68.4% with narratives · top issue Closing an account.
Next Financial Inc. dba Copper: 68.4% of 19 filings include consumer narratives. Timely 100% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2024 to 2024
CFPB relief outcome brief
CCDB company next-financial-inc-dba-copper
0% relief · 100% timely · 19 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Next Financial Inc. dba Copper closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Next Financial Inc. dba Copper scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of Next Financial Inc. dba Copper's 19 filings include narrative text
68.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Next Financial Inc. dba Copper complaint mix by product
- Checking or 12 63.2% – 0% relief
- Money transfer, 7 36.8% – 0% relief
How Next Financial Inc. dba Copper's 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 12 |
| Money transfer, virtual currency, or money service | 7 |
Where Next Financial Inc. dba Copper complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 10.5% of this company's filings
Top States
| State | Complaints |
|---|---|
| PA | 2 |
| CA | 2 |
| VA | 2 |
| NY | 2 |
| TX | 1 |
| OH | 1 |
| WI | 1 |
| MD | 1 |
| KY | 1 |
| IN | 1 |
| FL | 1 |
| MO | 1 |
| IA | 1 |
| NM | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing an account | 7 |
| Managing an account | 5 |
| Money was not available when promised | 2 |
| Trouble accessing funds in your mobile or digital wallet | 2 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Other transaction problem | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 19 | 100% |
Source: CFPB Consumer Complaint Database
Next Financial Inc. dba Copper's narrative-rich complaint ledger
Next Financial Inc. dba Copper's 19 logged complaints stay concentrated: only 15 states show a filing. 68.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2024-08-23.
Next Financial Inc. dba Copper answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Closing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Next Financial Inc. dba Copper.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Next Financial Inc. dba Copper: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 19.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Next Financial Inc. dba Copper (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record