CFPB · Narrative-heavy record
Nexbank Capital, Inc.
17 CFPB complaints · 64.7% with narratives · top issue Trouble during payment process.
Nexbank Capital, Inc.: 64.7% of 17 filings include consumer narratives. Timely 100% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- -20% filings 2024 to 2026
CFPB relief outcome brief
CCDB company nexbank-capital-inc
0% relief · 100% timely · 17 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Nexbank Capital, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Nexbank Capital, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
94.1% of complaints closed with an explanation to the consumer
Most of Nexbank Capital, Inc.'s 17 filings include narrative text
64.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nexbank Capital, Inc. complaint mix by product
- Checking or 9 52.9% – 0% relief
- Mortgage 7 41.2% – 0% relief
- Debt collection 1 5.9% – 0% relief
How Nexbank Capital, Inc.'s 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 9 |
| Mortgage | 7 |
| Debt collection | 1 |
Where Nexbank Capital, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 35.3% of this company's filings
Nexbank Capital, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -20% vs 2024
Top States
| State | Complaints |
|---|---|
| FL | 6 |
| CA | 5 |
| MD | 1 |
| IL | 1 |
| TX | 1 |
| UT | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 6 |
| Managing an account | 4 |
| Closing an account | 4 |
| Opening an account | 1 |
| Took or threatened to take negative or legal action | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 5 | 100% |
| 2025 | 8 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Nexbank Capital, Inc.'s narrative-rich complaint ledger
Nexbank Capital, Inc.'s 17 logged complaints stay concentrated: only 7 states show a filing. 64.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2026-06-22.
Nexbank Capital, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 94.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nexbank Capital, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nexbank Capital, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 17.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nexbank Capital, Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record