CFPB · Single-product concentration
My Mortgage, Inc.
7 CFPB complaints · 100% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
My Mortgage, Inc.: 100% of 7 CFPB complaints sit in "Mortgage". Timely 85.7% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2020 to 2024
CFPB relief outcome brief
CCDB company my-mortgage-inc
0% relief · 85.7% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
My Mortgage, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
My Mortgage, Inc. complaint mix by product
- Mortgage 7 100.0% – 0% relief
How My Mortgage, Inc.'s 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
Concentrated filing states for My Mortgage, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 57.1% of this company's filings
My Mortgage, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2024
- 1
- 0% vs 2020
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| MD | 2 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing on a mortgage | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 0% |
| 2021 | 2 | 100% |
| 2022 | 2 | 100% |
| 2023 | 1 | 100% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database
My Mortgage, Inc. filings cluster in one product
My Mortgage, Inc.'s 7 logged complaints stay concentrated: only 3 states show a filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2024-09-16.
My Mortgage, Inc. answers 85.7% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about My Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for My Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.7%.
- Thunderbird Collection Specialists, Inc. Δ 0.0 pts · 203 complaints 85.7%timely
- AMCOL Systems, Inc. Δ 0.1 pts · 692 complaints 85.8%timely
- LTD Financial Services, L.P. Δ 0.2 pts · 427 complaints 85.9%timely
- Neighborhood Assistance Corporation of America ("NACA") Δ 0.2 pts · 145 complaints 85.5%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for My Mortgage, Inc. (85.7% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration