CFPB · Single-product concentration
Mortgage Investors Group
14 CFPB complaints · 78.6% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Mortgage Investors Group: 78.6% of 14 CFPB complaints sit in "Mortgage". Timely 85.7% · relief 21.4%. Allegations, not findings.
- Single-product concentration
- -50% filings 2017 to 2025
CFPB relief outcome brief
CCDB company mortgage-investors-group
21.4% relief · 85.7% timely · 14 filings · Mortgage
Same-product relief peers
Nearest relief peer: Tcf Financial Corporation (21.5% relief)
Mortgage Investors Group closes 21.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mortgage Investors Group scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (47/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
21.4% of complaints closed with relief to the consumer
Timely response
75 / 100 percentile-benchmarked
85.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
47 / 100 percentile-benchmarked
71.4% of complaints closed with an explanation to the consumer
Most of Mortgage Investors Group's 14 filings include narrative text
42.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mortgage Investors Group complaint mix by product
- Mortgage 11 78.6% – 27% relief
- Credit reporting, 2 14.3% – 0% relief
- Debt collection 1 7.1% – 0% relief
How Mortgage Investors Group's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
Concentrated filing states for Mortgage Investors Group
Top states by attributed CFPB complaint volume for this company
- Leading state
- TN
- 78.6% of this company's filings
Mortgage Investors Group falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -50% vs 2017
Top States
| State | Complaints |
|---|---|
| TN | 11 |
| VA | 1 |
| GA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing on a mortgage | 3 |
| Trouble during payment process | 3 |
| Attempts to collect debt not owed | 1 |
| Incorrect information on your report | 1 |
| Problem with fraud alerts or security freezes | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 100% |
| 2018 | 2 | 50% |
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 2 | 100% |
| 2022 | 1 | 100% |
| 2023 | 3 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Mortgage Investors Group filings cluster in one product
Mortgage Investors Group's 14 logged complaints stay concentrated: only 4 states show a filing. 42.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2025-09-20.
Mortgage Investors Group answers 85.7% of complaints inside the CFPB's tracked window and closes 71.4% with a written explanation. 21.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mortgage Investors Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mortgage Investors Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.7%.
- Thunderbird Collection Specialists, Inc. Δ 0.0 pts · 203 complaints 85.7%timely
- AMCOL Systems, Inc. Δ 0.1 pts · 692 complaints 85.8%timely
- LTD Financial Services, L.P. Δ 0.2 pts · 427 complaints 85.9%timely
- Neighborhood Assistance Corporation of America ("NACA") Δ 0.2 pts · 145 complaints 85.5%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mortgage Investors Group (85.7% timely; 21.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration