CFPB · Single-product concentration
Mortgage Capital Associates, Inc.
16 CFPB complaints · 93.8% in "Mortgage" · top issue Application, originator, mortgage broker.
Mortgage Capital Associates, Inc.: 93.8% of 16 CFPB complaints sit in "Mortgage". Timely 93.8% · relief 43.8%. Allegations, not findings.
- Single-product concentration
- -50% filings 2013 to 2018
CFPB relief outcome brief
CCDB company mortgage-capital-associates-inc
43.8% relief · 93.8% timely · 16 filings · Mortgage
Same-product relief peers
Nearest relief peer: Acra Intermediate Holdings, LLC (47% relief)
Mortgage Capital Associates, Inc. closes 43.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mortgage Capital Associates, Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
43.8% of complaints closed with relief to the consumer
Timely response
89 / 100 percentile-benchmarked
93.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
43.8% of complaints closed with an explanation to the consumer
How 16 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mortgage Capital Associates, Inc. complaint mix by product
- Mortgage 15 93.8% – 47% relief
- Credit reporting, 1 6.3% – 0% relief
How Mortgage Capital Associates, Inc.'s 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Mortgage Capital Associates, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 18.8% of this company's filings
Mortgage Capital Associates, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2018
- 2
- -50% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 3 |
| UT | 2 |
| TX | 2 |
| IL | 1 |
| WA | 1 |
| OH | 1 |
| KY | 1 |
| NV | 1 |
| PA | 1 |
| OR | 1 |
| NC | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 6 |
| Settlement process and costs | 2 |
| Loan servicing, payments, escrow account | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Closing on a mortgage | 2 |
| Improper use of your report | 1 |
| Loan modification,collection,foreclosure | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 100% |
| 2014 | 1 | 100% |
| 2015 | 4 | 75% |
| 2016 | 2 | 100% |
| 2017 | 3 | 100% |
| 2018 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Mortgage Capital Associates, Inc. filings cluster in one product
Mortgage Capital Associates, Inc.'s 16 logged complaints stay concentrated: only 12 states show a filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2018-05-01.
Mortgage Capital Associates, Inc. answers 93.8% of complaints inside the CFPB's tracked window and closes 43.8% with a written explanation. 43.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mortgage Capital Associates, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mortgage Capital Associates, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 16.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mortgage Capital Associates, Inc. (93.8% timely; 43.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration