CFPB · Single-product concentration
Nations Direct Mortgage, LLC
177 CFPB complaints · 85.9% in "Mortgage" · top issue Trouble during payment process.
Nations Direct Mortgage, LLC: 85.9% of 177 CFPB complaints sit in "Mortgage". Timely 93.8% · relief 1.1%. Allegations, not findings.
- Single-product concentration
- +166.7% filings 2015 to 2026
CFPB relief outcome brief
CCDB company nations-direct-mortgage-llc
1.1% relief · 93.8% timely · 177 filings · Mortgage
Same-product relief peers
Nearest relief peer: Southwest Stage Funding (1.1% relief)
Nations Direct Mortgage, LLC closes 1.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Nations Direct Mortgage, LLC scores strongest on closed with explanation (94/100 percentile-benchmarked) and weakest on relief provided (5/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
5 / 100 percentile-benchmarked
1.1% of complaints closed with relief to the consumer
Timely response
89 / 100 percentile-benchmarked
93.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
94 / 100 percentile-benchmarked
96.6% of complaints closed with an explanation to the consumer
Most of Nations Direct Mortgage, LLC's 177 filings include narrative text
49.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Nations Direct Mortgage, LLC complaint mix by product
- Mortgage 152 85.9% – 1% relief
- Credit reporting 12 6.8% – 0% relief
- Credit reporting, 9 5.1% – 0% relief
- Debt collection 3 1.7% – 0% relief
- Credit card 1 0.6% – 0% relief
How Nations Direct Mortgage, LLC's 177 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 152 |
| Credit reporting or other personal consumer reports | 12 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Debt collection | 3 |
| Credit card | 1 |
Where Nations Direct Mortgage, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 37.3% of this company's filings
Nations Direct Mortgage, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 8
- +166.7% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 66 |
| FL | 25 |
| TX | 15 |
| IL | 11 |
| OR | 8 |
| GA | 6 |
| MI | 5 |
| MD | 5 |
| MN | 4 |
| AZ | 4 |
| OH | 4 |
| VA | 3 |
| LA | 2 |
| NV | 2 |
| NC | 2 |
| WI | 1 |
| CO | 1 |
| AL | 1 |
| SC | 1 |
| PA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 57 |
| Struggling to pay mortgage | 55 |
| Incorrect information on your report | 16 |
| Closing on a mortgage | 9 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Problem with a company's investigation into an existing problem | 5 |
| Loan modification,collection,foreclosure | 5 |
| Improper use of your report | 4 |
| Settlement process and costs | 4 |
| Application, originator, mortgage broker | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Loan servicing, payments, escrow account | 3 |
| Took or threatened to take negative or legal action | 2 |
| Credit decision / Underwriting | 1 |
| Written notification about debt | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 3 | 100% |
| 2016 | 11 | 100% |
| 2017 | 14 | 92.9% |
| 2018 | 14 | 100% |
| 2019 | 12 | 100% |
| 2020 | 12 | 91.7% |
| 2021 | 26 | 88.5% |
| 2022 | 23 | 78.3% |
| 2023 | 26 | 96.2% |
| 2024 | 22 | 100% |
| 2025 | 6 | 100% |
| 2026 | 8 | 100% |
Source: CFPB Consumer Complaint Database
Nations Direct Mortgage, LLC filings cluster in one product
Nations Direct Mortgage, LLC's 177 logged complaints stay concentrated: only 25 states show a filing. 49.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-05.
Nations Direct Mortgage, LLC answers 93.8% of complaints inside the CFPB's tracked window and closes 96.6% with a written explanation. 1.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Nations Direct Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Nations Direct Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 177.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Nations Direct Mortgage, LLC (93.8% timely; 1.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration