CFPB · Single-product concentration
Moon Inc.
11 CFPB complaints · 90.9% in "Money transfer, virtual currency, or money service" · top issue Fraud or scam.
Moon Inc.: 90.9% of 11 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 100% · relief 18.2%. Allegations, not findings.
- Single-product concentration
- +300% filings 2020 to 2025
CFPB relief outcome brief
CCDB company moon-inc
18.2% relief · 100% timely · 11 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Coinbase, Inc. (18.7% relief)
Moon Inc. closes 18.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Moon Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (66/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
85 / 100 percentile-benchmarked
18.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.8% of complaints closed with an explanation to the consumer
How 11 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Moon Inc. complaint mix by product
- Money transfer, 10 90.9% – 20% relief
- Checking or 1 9.1% – 0% relief
How Moon Inc.'s 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 10 |
| Checking or savings account | 1 |
Where Moon Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 36.4% of this company's filings
Moon Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 4
- +300% vs 2020
Top States
| State | Complaints |
|---|---|
| NY | 4 |
| TN | 1 |
| SC | 1 |
| IL | 1 |
| OK | 1 |
| MI | 1 |
| FL | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 7 |
| Other transaction problem | 2 |
| Managing an account | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2022 | 3 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Moon Inc. filings cluster in one product
Moon Inc.'s 11 logged complaints stay concentrated: only 8 states show a filing. Only 36.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2025-12-06.
Moon Inc. answers 100% of complaints inside the CFPB's tracked window and closes 81.8% with a written explanation. 18.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Moon Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Moon Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Moon Inc. (100% timely; 18.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration