Massachusetts Housing Finance Agency (MassHousing)
34 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Massachusetts Housing Finance Agency (MassHousing) complaint mix by product
- Mortgage 28 82.4% – 0% relief
- Credit reporting, 5 14.7% – 0% relief
- Credit reporting 1 2.9% – 0% relief
How Massachusetts Housing Finance Agency (MassHousing)'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 28 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| MA | 33 |
| VT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 6 |
| Loan servicing, payments, escrow account | 4 |
| Struggling to pay mortgage | 3 |
| Closing on a mortgage | 2 |
| Incorrect information on your report | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Other | 1 |
| Excessive fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 50% |
| 2016 | 3 | 33.3% |
| 2018 | 3 | 100% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 4 | 100% |
| 2022 | 11 | 81.8% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2026 | 4 | 75% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Massachusetts Housing Finance Agency (MassHousing)
Massachusetts Housing Finance Agency (MassHousing)'s 34 logged complaints stay concentrated: only 2 states show a filing on record. Only 17.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2015 through 2026-04-25.
Massachusetts Housing Finance Agency (MassHousing) answers 82.4% of complaints inside the CFPB's tracked window and closes 97.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Massachusetts Housing Finance Agency (MassHousing).
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Massachusetts Housing Finance Agency (MassHousing) have?
34, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Massachusetts Housing Finance Agency (MassHousing) respond to complaints on time?
82.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Massachusetts Housing Finance Agency (MassHousing)?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.