CFPB · Single-product concentration
Massachusetts Housing Finance Agency (MassHousing)
34 CFPB complaints · 82.4% in "Mortgage" · top issue Trouble during payment process.
Massachusetts Housing Finance Agency (MassHousing): 82.4% of 34 CFPB complaints sit in "Mortgage". Timely 82.4% · relief 0%. Allegations, not findings.
- Single-product concentration
- +100% filings 2015 to 2026
CFPB relief outcome brief
CCDB company massachusetts-housing-finance-agency-masshousing
0% relief · 82.4% timely · 34 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Massachusetts Housing Finance Agency (MassHousing) closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 34 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Massachusetts Housing Finance Agency (MassHousing) complaint mix by product
- Mortgage 28 82.4% – 0% relief
- Credit reporting, 5 14.7% – 0% relief
- Credit reporting 1 2.9% – 0% relief
How Massachusetts Housing Finance Agency (MassHousing)'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 28 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit reporting or other personal consumer reports | 1 |
Concentrated filing states for Massachusetts Housing Finance Agency (MassHousing)
Top states by attributed CFPB complaint volume for this company
- Leading state
- MA
- 97.1% of this company's filings
Massachusetts Housing Finance Agency (MassHousing) rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- +100% vs 2015
Top States
| State | Complaints |
|---|---|
| MA | 33 |
| VT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 6 |
| Loan servicing, payments, escrow account | 4 |
| Struggling to pay mortgage | 3 |
| Closing on a mortgage | 2 |
| Incorrect information on your report | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Other | 1 |
| Excessive fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 50% |
| 2016 | 3 | 33.3% |
| 2018 | 3 | 100% |
| 2019 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 4 | 100% |
| 2022 | 11 | 81.8% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2026 | 4 | 75% |
Source: CFPB Consumer Complaint Database
Massachusetts Housing Finance Agency (MassHousing) filings cluster in one product
Massachusetts Housing Finance Agency (MassHousing)'s 34 logged complaints stay concentrated: only 2 states show a filing. Only 17.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2015 through 2026-04-25.
Massachusetts Housing Finance Agency (MassHousing) answers 82.4% of complaints inside the CFPB's tracked window and closes 97.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Massachusetts Housing Finance Agency (MassHousing).
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Massachusetts Housing Finance Agency (MassHousing): nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 82.4%.
- U.S. Auto Sales Inc. Δ 0.1 pts · 212 complaints 82.5%timely
- Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch Δ 0.2 pts · 356 complaints 82.6%timely
- Collins Asset Group, LLC Δ 0.2 pts · 242 complaints 82.6%timely
- Collection Consultants of California Δ 0.2 pts · 297 complaints 82.2%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Massachusetts Housing Finance Agency (MassHousing) (82.4% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration