Total complaints
286
Filed since 2013
2026 data Public-data reference. official source
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch
286 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
286 consumer complaints filed with the CFPB
This profile shows Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's complaint history from CFPB public records. 286 consumers have filed complaints since 2013. The company has a 82.5% timely response rate and has provided relief in 0% of cases.
286
Total Complaints
82.5%
Timely Response
1.7%
Disputed
0%
Relief Provided
40
States Active
2013
Since
Timely response
82.5%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 82.5%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch complaint mix by product
- Debt collection 228 79.7% – 0% relief
- Student loan 30 10.5% – 0% relief
- Credit reporting, 20 7.0% – 0% relief
- Consumer Loan 4 1.4% – 0% relief
- Credit reporting 2 0.7% – 0% relief
- Credit card 1 0.3% – 0% relief
- Money transfer, 1 0.3% – 0% relief
How Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch's 286 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 228 |
| Student loan | 30 |
| Credit reporting, credit repair services, or other personal consumer reports | 20 |
| Consumer Loan | 4 |
| Credit reporting or other personal consumer reports | 2 |
| Credit card | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 67 |
| TX | 33 |
| FL | 24 |
| NY | 17 |
| VA | 12 |
| PA | 11 |
| GA | 11 |
| NJ | 9 |
| IL | 9 |
| SC | 8 |
| NC | 8 |
| CO | 6 |
| MD | 6 |
| MN | 5 |
| MS | 4 |
| MA | 3 |
| WA | 3 |
| TN | 3 |
| NV | 3 |
| AR | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 84 |
| Communication tactics | 39 |
| Written notification about debt | 37 |
| False statements or representation | 20 |
| Dealing with your lender or servicer | 15 |
| Incorrect information on your report | 15 |
| Cont'd attempts collect debt not owed | 14 |
| Took or threatened to take negative or legal action | 14 |
| Disclosure verification of debt | 10 |
| Struggling to repay your loan | 8 |
| Threatened to contact someone or share information improperly | 7 |
| Dealing with my lender or servicer | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Improper use of your report | 3 |
| Can't repay my loan | 2 |
| Taking out the loan or lease | 2 |
| Improper contact or sharing of info | 2 |
| Fraud or scam | 2 |
| Other | 1 |
| Managing the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 66.7% |
| 2014 | 17 | 82.4% |
| 2015 | 10 | 50% |
| 2016 | 16 | 93.8% |
| 2017 | 36 | 80.6% |
| 2018 | 45 | 80% |
| 2019 | 60 | 75% |
| 2020 | 39 | 87.2% |
| 2021 | 42 | 95.2% |
| 2022 | 12 | 100% |
| 2023 | 4 | 100% |
| 2025 | 1 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has accumulated 286 consumer complaints in the CFPB public database, with filings active across 40 U.S. states. Of those submissions, 104 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-10, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch reports a 82.5% timely-response rate and has closed 95.5% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch have?
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has received 286 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch respond to complaints on time?
Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch has a 82.5% timely response rate to CFPB complaints.
What is the most common complaint about Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch?
The most common issue reported against Professional Bureau of Collections of Maryland, Inc., GREENWOOD VILLAGE, CO Branch is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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